Shipping Centers in Natick, MA

“My recent customer service experience with the tech department at the Natick store was so exceptional it prompted me to write. Having my work computer unexpectedly crash I was frazzled when I arrived at the tech help desk. Jeff was very patient giving me quite a bit of time trying to get my computer to reboot. We were only able to partially bring it back to life, but he was able to back up my files, which was a major relief. Needing an immediate solution to be able to get back to work, Jeff helped me find the best deal on replacement computer to meet my needs, and overnight had it set up with all my programs and files transferred over. Thomas, the dept. manager, also helped troubleshoot my old computer and suggested it may be covered under the insurance I had purchase over three years ago. To my surprise it is covered! Thomas helped me communicate with the insurance company, printed out the necessary paperwork and shipping label, and packaged up and mailed back my old computer for either repair or full replacement cost. When I mentioned my subscription to McAfee had just renewed last month he jumped on the phone to make sure I would receive full reimbursement. I have had a long running problem with my Staples Rewards account, having tried a couple of times in the past to get it corrected, without success. He made some calls on my behalf and got it straightened out without me having to do a thing. I have since returned to the store for help setting some things up on my new computer and Thomas got it up and running in no time and at no cost. My experience felt more like the personalized care I would expect from a mom and pop size store but certainly not a big box type store. My only concern is that should I need them again in the future, they will no longer be there. I hope Staples realizes what they have and are able to retain them.”

“I had the most wonderful experience at this Natick location. There was 2 very helpful women working the counter as I came in for my passport appointment. I had tried to go to the Framingham office and was treated horribly, this was the exact opposite and I’m truly grateful for the incredible service by both these woman. I watched them work and they were so kind and upbeat to everyone. Complete opposite of rte 30 Framingham one. They are perfect examples of incredible customer service. I was grateful to have their help! Good work deserves recognition ❤️”

“The service has always been fine. No issues. Wait times are good compared to other locations. Maybe the poor reviews were just someone’s bad day. We all have ‘em. Also I have had to buy tape to seal my packages at other USPS locations. Lesson learned. Be prepared, folks!”

“Any UPS store can ship a package. Arvind Basil, the owner of the Natick UPS, cares SO much about his customers and takes the time and attention to make sure everything goes as smoothly as possible. He went above and beyond with my order and I was so appreciative. Stop by and tell Arvind I send my best.”