Soma, a specialty store located in the Natick Mall, has consistently provided excellent customer service and quality products to its customers. The store's sales associates, such as Mikaela, Melanie, Michaela, Ashley, Stephanie, Gale, and Gail, have been praised for their exceptional customer service, patience, and expertise in fitting customers with the perfect bras. Customers have expressed their satisfaction with the staff's ability to listen, understand their needs, and recommend the right products. The sales associates have been described as knowledgeable, efficient, and genuinely caring, going the extra mile to ensure a comfortable and personalized shopping experience. Many customers have also appreciated the staff's willingness to explain product details, provide guidance on proper care, and even offer rewards and discounts to first-time shoppers. Despite some customers' initial hesitation or insecurities about bra shopping, the Soma staff has consistently made them feel at ease, providing a welcoming and inclusive environment. The store's commitment to customer satisfaction is evident in the positive reviews, with customers expressing their intention to return and recommend Soma to their friends and family.
I went into Soma for the first time today and was helped by Nicole. She was absolutely amazing and super helpful!
March 2026
I visited Soma at the Natick Mall today and was helped by Ashley. She was great! Very professional, patient, knowledgeable, and helpful. If you are in need of new bras, I'd highly recommend stopping in to see Ashley.
March 2025
Thank you Agnes for all your help .You were very kind and patient with me .keep the good work going
