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“Had a really pleasant experience at Banana Republic in Natick Mall. My wife was shopping for a dress and shoes for a wedding, and she found exactly what she needed.
The staff were super friendly and helpful without being pushy. Special thanks to Nancy whose customer service was top notch!
The store felt calm and nicely arranged, which made the whole process easy and enjoyable. We’ll definitely come back for future occasions.”
“I am a regular at this Hot Topic, and I absolutely love coming here! The entire staff is always totally awesome, fun, and incredibly nice. They strike the perfect balance of being highly professional without being too stuffy or corporate. A huge shoutout especially to the taller woman with red hair—she is always amazing and makes every visit great. Highly recommend this location!”
“Uni-T is a standout artisan goods shop in the MetroWest Boston area that’s full of creativity and personality. I loved browsing their selection of handmade shirts, unique handcrafted items, and thoughtful gifts — everything feels like it was made with intention and care.
The shop has a welcoming vibe and the kind of one-of-a-kind treasures you don’t find in big box stores, making it a perfect stop for holiday shopping or just treating yourself. Plus, the owner was truly a delight to chat with!”
“Jill was amazing with my preteen, she painstakingly went through suit after suit finding her the perfect one at just the right price. She was kind, knowledgeable, and attentive. We will definitely be back! Thank you Jill!”
“I went shopping at the Macy’s store in the Natick mall and had the pleasure of being assisted by Lori-Anne.
She was restocking the men’s Levis jeans, and yet she took the time to walk me through the different styles and fabrics. She also helped me find the perfect size of pants for me, making the entire shopping experience easy and enjoyable. Throughout our interaction, Lori-Anne was very friendly, professional and genuinely attentive. I truly appreciate the outstanding customer service she provided me with and I want to really thank her for making my experience at this Macy’s store so pleasant. She’s a wonderful representative of the Macy’s team with no doubt.”
“Absolutely such a wonderful shopping experience. ALL the staff are so helpful and friendly, especially the two gentleman in the fitting room, Caleb and the man with the septum ring. Store is also kept very organized and clean.”
“First time at untuckit Natick, I almost waked right out. The music was terrible. I lost my chai ln of thought and was ready to leave until their rep Jon, made me feel welcome.I didn’t know what my size was at first. Jon, helped me find my right size and fit. He was very helpful, I tried on a pink shirt and blue chino’s. Not gonna lie I feel great. Walking around in a new look. Can’t wait to come back and get more shirts from here”
“I got my ears pierced with Kayla and had an amazing experience. She was very attentive and answered all of my questions with lots of smiles and jokes! Will definitely be coming back!”
“My experience with the Tory Burch Natick team deserves recognition across the company.
It began with a phone call. I was searching for a specific wallet that another location had been unable to locate. Fabiana and Santiago were the first to assist me. Fabiana, working behind the scenes, immediately helped initiate the search with professionalism and urgency. Shortly after, Santiago assured me, “They will find it.” And he did.
From that moment forward, the experience was seamless.
Santiago not only secured the piece, but followed through with clarity, consistency, and proactive communication. He confirmed the arrival date and it arrived exactly as promised. His delivery, attention to detail, and steady follow-through never skip a beat. Before leaving for vacation, he personally informed me of an upcoming private client sale and thoughtfully connected me with Store Manager Abby to ensure continuity. That level of care is intentional not accidental.
When I met Abby, it became clear where this culture originates. The team speaks highly of her leadership, and it shows. The store operates with cohesion, professionalism, and pride.
This is what leadership from the top down looks like.
As someone who deeply appreciates what Tory Burch represents entrepreneurship, empowerment, and quality it is refreshing to see those values reflected so clearly at the store level.
To Fabiana, Santiago, Abby, and the entire Natick team, thank you. You represent the brand beautifully.
Nayra L. Martinez”
“Good quality clothing and excellent staffs. Both the staffs at the store were very helpful. Once I had to return a cloth, same smiling face and helpfulness even when returning something.”
“Took a trip to lift in grapevine lakeside shops. Lotsa discounts and very attentive staff. Wife bought several skirts and dresses. Saved over 70 percent. Will go again.”
“I’m quite surprised about the bad reviews left for this location because I can’t say enough great things. Every single employee I’ve met through out the past 15 years of going to this store has been nothing but helpful and kind. Everytime I come I leave feeling confident and always find something I love. The store always feels trendy and in style I’ve spent hours trying on things till I found the outfit I needed. The manager is the sweetest lady and one the girls Sammi as well. You will sure be met with a big smile, my favorite free people location!”
11AM - 7PM
1245 Worcester St, Natick
Womens Clothing
“I visited Soma at the Natick Mall today and was helped by Ashley. She was great! Very professional, patient, knowledgeable, and helpful. If you are in need of new bras, I'd highly recommend stopping in to see Ashley.”
“I had an outstanding experience at this American Eagle. I want to give a special shoutout to Kami, Brooke, Nafisa, and Healey for being absolutely wonderful from start to finish. I came in hoping to find slightly flared jeans, and they approached the whole process with so much care and enthusiasm. They listened closely to what I was looking for, pulled great options, and made the dressing room experience feel relaxed and enjoyable.
They checked in at the perfect moments and kept bringing pieces that matched exactly what I described, which showed how thoughtful and attentive they were. It felt like having a personal styling team who genuinely wanted me to walk out with something I loved.
Their kindness and dedication completely elevated my visit. I am genuinely grateful for the exceptional service and will absolutely be coming back because of them.”
“Joseline and Rita are amazing and provide the best service ever. They have great sense of style and know to bring me being on the taller side. Such caring customer service. Please recognize them . Not all stores have ths great help.”
“Excellent customer service from Sam and Natasha. Went looking for a Holiday gift and had a jacket in mind. Found a jacket but was indecisive when I told Sam what I was looking for she said a long cardigan would be more in style than the jacket I was looking at. They also helped me with a gift for a male college student.
Highly recommend this J Crew store”
“I shopped here for a mother of the bride dress! They have a lot of dresses! The prices are averaging 200 for a formal dress. Worth the trip! Helpful sales associates!”
“The fabric and stitching on these shirts remain high quality. However, Brooks Brothers recently changed their sizing metrics, and the new fits are much baggier than the classic versions. It is disappointing for long-time customers who rely on consistent tailoring. An average experience now.”
“Staff was friendly. Only suggest having music lil higher cuz I feel you could everyone conversation esp if it's a couple talking about in the intimate section. Holyoke location always has their music at a great volume.”
“Okay... I'm going to say this, what has happened to greeting customers and having enough help on the sales floor who can at least say hello. Here's what the store was like today 4 shopping customers, 4 sales associates 2 at the register one ringing and one holding what a appeared to be a send sale or a customer hold. She stood there waiting for #1 to finished that transaction.... looked over at me three times never acknowledging myself or the custmer in line behind me. A siimple hello or "we'll be right with you" One associate came out of nowhere to help at the register...one was tasking . Now the with state of country I would think we would all be a bit cheerful when we have customers in the store.As a former store manager....I would be very disappointed in my staff if I walked out and didn't see customers being helped, greeted and thanked for coming in. Yes tasking is part of the work day I get that...I do and with budget cuts one has to task during business hours but still greeting customers is a must. I greeted custmers there today that have been my customers in past years.Now on a high note the young lady who came out of no where jumpingonto tbe register calling me over, she ordered the jacket that really don't need but loved the color... and she was engaging, I left the store happy that I took the extra 20 minutes to drive over to the mall to touch the new fabrics and gaze at the fabulous spring colors instead of just ordering on line.”
“Love the store! Rachel is a huge sweetheart and so helpful! Highly recommend you come by & if you have any questions she knows all the colors and all the styles! 10/10!”
“Quinn was amazing! Professional, kind, and attentive to a near constant revolving queue of customers needing the changing rooms. Quinn retrieved updated size requests from many of us- and stayed on track the entire time with her side work. She was very friendly- and made shopping easier and fun! Store is fun and clean, as always!”
“This place has everything I need, the workers are so kind and helpful. The dressing room is clean as well as the rest of the store. I love it and will forever recommend this place to friends!”
“I dont really care for the Gap but I went here with someone else. Base on my observations, I would say the store is well organized and stocked appropriately. There were staff floating around to help. The lighting is a bit too dark for me but it is what it is.”
“I had such a GREAT experience at Hollister today! I came in to return a few items and ended up purchasing new clothes, and the entire process could not have been smoother—all thanks to Anna, my cashier.
From the moment I walked up to the counter, Anna was warm, welcoming, and incredibly helpful. She handled my return quickly and professionally, explained everything clearly, and made the entire transaction totally stress-free.
Hollister is lucky to have someone like Anna. Because of her, I’ll definitely be coming back”
“Hello, I was in the Natick, MA store with my sister on July 15th & the saleswoman Noreen was so helpful & lovely. We were greeted when we came into the store & my sister purchased some clothing for me for my birthday. This was the first time that I was ever in a J. Jill store. Thank you for the wonderful employee. THE NATICK, MA STORE GETS 10 STARS.”
“I had such a wonderful experience today at the Madewell store in Natick Mall! From the manager to every staff member working today, everyone was incredibly kind, welcoming, and helpful.
Shopping with a baby and a double stroller is not always easy, but the team made me feel so comfortable and supported throughout my entire visit. They helped me navigate the store, assisted me with sizing, accommodated me with one of their larger fitting rooms so I could comfortably bring my baby in, and whenever I needed another size, they truly went above and beyond to find it — whether that meant checking the back, looking through displays, or searching the front of the store.
What stood out the most was how genuinely caring and helpful everyone was. They were so patient, attentive, and even sweet with my baby, which meant a lot to me as a mom. My sizing varied between items, and instead of making it stressful, they made the experience easy, positive, and enjoyable.
I honestly can’t say enough good things about this team. I left feeling helped, welcomed, and really great about my shopping experience. Thank you to everyone at Madewell Natick Mall for making shopping as a mom feel so enjoyable and supported!”
“Singular pieces to die for. I have loved this store for years and own many merchandise. I would wear those pretty floral dresses on safari, with the Lion King in hot pursuit. BTW the posh-jungle vibe inside the store is just right. Campy in a fabulous way.”
“This 5 ? is for associate V.P. (which is what my receipt reads as the cashier that rang us out).We're Vans Family members and V.P. was enthusiastic and friendly while putting up with our requests during check out. She was fun and engaging, everything you hope for in customer service.”
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“Great service and overall experience! Brought in a long winter coat to get hemmed and it came out just as I had wanted it to fit me, now I wear it everyday. Will definitely recommend for anyone seeking a good tailor.”