Needham Bank is a local financial institution that has recently improved its services, according to customer reviews. The bank's customer service is described as incredibly kind, helpful, and reassuring, with one customer highlighting the excellent assistance provided by an employee named Carolina. Additionally, a loan applicant had a positive experience working with Lori Schofield, a loan officer who provided exceptional service. Lori's team was highly attentive to details, uncovered potential issues, and went above and beyond to ensure a smooth home-buying process. The bank's branch is also praised for its fresh, clean, and top-shelf interior design. Overall, Needham Bank seems to have made strides in improving its services and customer satisfaction, offering a positive banking experience for its customers.
Customer service was incredibly kind, helpful and reassuring. Carolina was fabulous. She canceled my card and is sending a new one. With great appreciation for my fabulous bank, BC
May 2022
Class act! I lived in Needham from 1973-2003 Coming back to see this " mini" gala was amazing It is super fresh and clean and the interior is top shelf So happy Zi happened in on Friday April 29 th Jackie Soltys
November 2020
Been my bank for decades. I have never had an unpleasant experience. There's always someone to Answer a question, and the tellers treat you like you're the only customer in the bank. I am so grateful to have this Hometown Bank as my financial institution. Definitely recommend.
