January 2024 by Bryan Gateley
If Google gave everyone the ability to give a zero star review once in their lifetime I'd use mine on Safety Access Net. How this company is still in business is beyond me. Their uptime cant be more than 60 or 70% and im being generous with those figures. The absolute worst ISP I have ever come across, in fact to even to call safety access net an Internet Service Provider would be a stretch as they more often than not dont provide anything at all. It's a shame that our country has created the infrastructure for companies like these to exist where customers are forced into using a service since there is no other option. Even worse is that there are companies (people) out there like SAN who exploit these environments. If you are reading this and thanking about using SAN I would strongly encourage you to look for literally any other option.
January 2024 by Matthew Layton
Safety NetAccess is an absolutely abysmal ISP. I have had the unfortunate luck of being stuck with their service at multiple low-end Hyatt properties and both their technical setup and their customer service are bottom of the barrel. Their phone agents are apathetic and completely unhelpful. Promises to follow up regarding service issues go broken. Their ticketing system is worthless: They just open service tickets and throw them into a black hole where they will never be resolved. This is just a small fly-by-night ISP that is taking advantage of corporate dysfunction to sell accounts and provide the worst quality of service possible. Please, if you are a corporate buyer, do NOT even consider this joke of a company for internet service!
July 2023 by Stacey Gray
Safety Net Access is horrible. I have had to deal with their internet on the road for work and it’s horrible. The have had intermittent internet for over 60 days. No matter how many times you call I can say only once or twice was my issue resolved and good Wi-Fi is needed for work.I even had a representative hang up on me when I asked to speak to the manager. Only to call back and still be told that my issue needed to be sent to a manager.You can look at the grammar in the 5 star reviews and tell that they’re fake. No business in their right mind would have this many issues and continue to use them smh
July 2023 by Alex Houser
I would honestly never recommend this company!! There are employees there that just do no care to help anybody with anything. I have spoken with multiple employees especially Drake who seems to never have any supervisors available and will just hang up on you whenever they want! Would never recommend unless you want to wait weeks to resolve your issues!!
April 2023 by Izabella Burke
Constantly getting disconnected from their Wi-Fi and their Wi-Fi has been out for 12 hours now.
September 2021 by Todd Shobert
Great place to work! The best in the business!
June 2021 by Barbie B.
Great communication. Although I needed residential service and safety NetAccess provides commercial applications, Ashley was helpful and incredibly fast helping me find an ISP provider.
August 2020 by Ashley Allard
Wonderful guest communications technology provider. 24/7 Guest Support is dire to meeting guest satisfaction needs!
August 2020 by Shamus Egan
Great communication between the team members. They truly strive to meet the needs of their customers. Overall wonderful team to work with.