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November 2023 by Peter Hughes
Took forever and the set up is still wrong.
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November 2023 by jason santiago
Nice visit, nice day , and kind representative from one of your stores …. A+
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September 2023 by BlockBreak3r9000
Carlos was the man. He was helpful and polite Even though I kept him past closing time lol. Thank you.
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September 2023 by loretta Crockett Martins
As nice as the person was at the store, it doesn't make up for the fact that this guy screwed up my phone service. He was supposed to transfer what we had on our old phone to our new phones. What I mean by that is the same services. What he did instead was to get totally rid of the Wi-Fi we had in our house. Not only the fact that we couldn't use the phones with the Wi-Fi. We couldn't use streaming services we had. We had a great deal on the wifi before he cut it off After they wanted to charge us $80 more a month. So we went with a different Wi-Fi service After they wouldn't agree to put it back on for the original fee. After the contract is up, we're out of there. It took two weeks for them To make that decision.
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August 2023 by Sarah Gonsalves
My boyfriend and I went in just to get information on how to get him switched over from T-Mobile to AT&T with his new phone. Left in about 20 minutes with the help of the wonderful Ivy! He did such a great job explaining what we needed to do, and helping us set up the new phone. 10/10 experience!!
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August 2023 by Robin Altman Sherman
Their customer service is the worse I've ever had to deal with.I purchased a new iPhone Pro on Monday afternoon, the next day on my way to MGH using google maps my iPhone heated up. I mean so hot I had to shut it off. Returned this morning. The representative told me there was nothing he could do I needed to take it to best buy geek squad.. I said the phone is less than 2 days out clearly defective.. He said there nothing I can do.. And if I had another phone is have to charge you a restocking fee of of $45.Never ever go to this AT&T store...And you top it off I lost all access to Gmail and my passwords. Yeah I'm not sure what to do about that either...I am filing a consumer complaint.
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July 2023 by Heidi Chase
My phone problem was fixed quickly with explanations on why the problem had occurred and how it was being fixed. The young man that helped me was very nice.
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July 2023 by Jennifer Vieira
Ivy was absolutely fantastic today. Helped me with all my questions and I walked out with a new phone and a big smile on my face!
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June 2023 by Cyndie Tetreault
Ivy who waited on us was super helpful, courteous, well informed about the products offered and all around a pleasure doing business with. ?
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June 2023 by Daine Wambolt
Everything was great, Luis and Justin are awesome and helped me set up my new plan !
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May 2023 by Kalyn Swartz
Today my mom and I had a great experience with Ivy. He was very thorough and patient with what we wanted to get done since my moms phone was stolen. Great service with him! Thanks so much
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May 2023 by Sabrina kelly
Luis was a great salesman! He set me up with directv stream and made it super simple for me, highly recommend him and this At&t store for any TV or Phone services !! Excellent service from the assistant manager Justin as well !!
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May 2023 by Alexandre Pacheco
I had a great experience on my visit to the store by the 2 employes.One of them I remember it was Luis, and I their professionalism and persistence were the best to help me on what I needed.
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May 2023 by Luis Martinez
Great experience always helping with my issues..
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April 2023 by Danny Montrond
I have my personal cellphone with AT&T, I also use their gps system to monitor my taxi fleet, which I couldn’t be happier with, Luis is an excellent salesman that introduced me to their system for fleet management, which for one works much better than one that was designed specifically for taxi’s, and it also saves me a lot of money each month, the entire staff is really polite and helpful, but I feel Luis stands out and really went the extra mile for me, and periodically will check to see if everything is running smoothly, I definitely recommend the kings highway store and their awesome staff!
