“The staff is always ready to help, from the moment you walk in. I found what I needed, had a short convo with staff at the register and I was out. I usually find what I need there.”
“Very friendly, helpful employees! They have everything you need. They'll tell you what to use instead of spending extra on name brand. They know their stuff!”
“I was greeted with a friendly smile from every employee I saw today. (Mark, Dianne, Colin, Carla, and Leo. And three of them helped me with my needs promptly and effectively. This kind of warmth and helpfulness makes me excited to visit Aubochon on a regular basis. I love Ipswich!”
“I love when a local, family owned shop is great at what they do and this is one of those places. Very knowledgeable, helpful, and friendly. I can’t tell you how many times I’ve been to a Home Depot where the staff doesn’t know what they’re talking about. Not this place! I hope they stick around for many more years.”
“They have great options for all types of product. They even have some stock on hand and can service small diy to new home builds. Community driven for 50 years. Plus they got an upscale liquor store right next door”
“I was looking for replacement faucet cartridges for my 12 year old kitchen faucet. Had looked several places with no luck. Tried FW Webb and spoke with Mike D. He determined that Webb also didn’t carry what I needed, but then found the part numbers for me and helped me find the replacements. He is one of the most helpful representatives I have ever dealt with anywhere!!”
“Absolutely love this store! They have everything from gardening supplies to pet food, all at great prices. The staff is super friendly and always ready to help with any questions!”
“I had a hard-to-match paint that I needed for my barn. It was a custom color and I didn’t have the formula. I had bought a couple of 5 gallon containers of the paint at a big box store, where they were having a sale, but they couldn’t match the color ( their paint people were not very knowledgeable and if it wasn’t in the computer they couldn’t do it). Mark took a lot of time to get it just right, making several attempts until he nailed it. I appreciate his patience and knowledge. Their prices may be a little higher but you get what you pay for.”
“Always have what I need, good selection of building materials, tools... I had some unusual framing conundrum and guys in the store helped me figured out the solution and ordered special hangers for me. Also convenient location.”
“I have done business with Georgetown Door and Window for many years and have always enjoyed an excellent experience. They have been my go-to source for door hardware spanning a series of home renovations and improvements. In every case, I have found the proprietor to be competent, helpful, friendly and service-oriented. Over the years, he has helped us organize six different entry locks to operate with a single, common key. Our most recent experience with him went way beyond the norm for excellent customer service. Due to a 'mishap' with a house key, we felt it prudent to replace all six door locks to our house. At a significant savings for us, the proprietor reconfigured all of our original locks to operate with a new common key. This work was accomplished in four hours. My dealings with Georgetown Door and Window have consistently been a pleasure! I could not recommend this business more highly!”
“I cannot say enough good about the folks at Coastal Living. From having everything in stock for all my day to day needs, to having such a great selection of Carhartt..even filling my fork trucks propane tank in negative degree weather. They always do it with a smile!”
“I’m looking for a kitchen faucet with a long shank for butcher block counters and just had a most helpful phone conversation here with a person who went to their storeroom, measured the shanks, and gave me model numbers and other info! My husband has picked up parts from them for years for small plumbing repairs and I appreciated their taking the time to help me with my design problem! Adding to this review. It was Mo who helped me and the info he gave me let me sort out what would work and I was able to call back and order.”
“Winn of seacoast is the best spot to shop for all your plumbing needs. The guys are a whole crew of hardworking and caring young fellas. If you are nice enough they even let you feed the lizard! Mike and Adam, Keegan, Brandon, and Scott are the men to see when you have plumbing issues.”
“Johnson lumber is top-notch! The quality of the wood they provide is exceptional, and your selection is extensive. Whether I'm looking for construction-grade lumber or specialty wood for a unique project, there yard always has what I need. The staff is friendly and knowledgeable, and they're always ready to offer advice or answer any questions I have. Plus, there prices are competitive, making it a great value for the quality of the products. I highly recommend Johnson lumber to anyone in need of high-quality wood and excellent service. Keep up the great work!”
“What great customer service! Jamie and the dispatch head went so far out of their way to accommodate my last minute request. I misunderstood delivery days for a new shop in a different location and tried to order too late. I really needed my nitrogen tank replaced for an event the next day and they changed their entire schedule to get me what I needed. Jamie was gracious and friendly about it every step of the way (despite my wheedling). We've worked with ArcSource since we opened and will continue to do so! Thank you all so much!”
“I got what I needed but I'll say the only employee who made me feel not like a burden and like they were actually happy to help me was kasey, she was very friendly and helpful. The garden department has a lot of plants that aren't in good shape but I dont go for the plants anyways just saying”
“We had a terrible experience with a samsung dryer we purchased on-line. The samsung folks have a completely broken process, poor communication, and an awful delivery team. We spoke the seabrook Home Depot store manager (Dave). After weeks of failed promises from Samsung, Dave took full ownership of the issue, replaced the dryer and personally delivered it. While, we wont be purchasing Samsung, we will shop solely with Home Depot because of the outstanding customer service.”
“We had a terrible experience with a samsung dryer we purchased on-line. The samsung folks have a completely broken process, poor communication, and an awful delivery team. We spoke the seabrook Home Depot store manager (Dave). After weeks of failed promises from Samsung, Dave took full ownership of the issue, replaced the dryer and personally delivered it. While, we wont be purchasing Samsung, we will shop solely with Home Depot because of the outstanding customer service.”
“Check your receipts! My husband just got back from Lowe’s and complained about the cost of what he bought. After he got home I looked over the receipt and saw he was charged twice for the same product! Now he has to turn around and go back to get his refund for the overcharge. This was through the self check!! Another frustrating thing is a shower head we bought last month worked for only a week before it stopped working properly. The brand is “Allen and Roth.” Quality is not great. Not made in America. Obviously Other than that, the staff is very friendly every time he goes”
“Thank you, I believe his name was Brian and another gentleman; I needed help understanding a non-invasive bird deterrent. These guys were helpful, professional, and extremely knowledgeable.”
“Brian helped us 75 year old seniors place a bundle of shingles in our car. He was very pleasant and helpful. Great worker for Lowes. Blessings Jim/Karen”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.