Riverside Cycle is a highly recommended bike shop known for its friendly, helpful, and knowledgeable staff. Customers have praised the excellent service they receive, with Judy, Chris, Chris, and Tom being particularly commended for their assistance. The shop offers a wide range of bikes, including e-bikes, and the staff take the time to understand each customer's needs and preferences to help them find the perfect bike. Customers have been impressed by the shop's ability to quickly fix issues and the opportunity to test-ride high-end bikes. The only downside mentioned is that the shop is not open on Sundays, which can be inconvenient for those with busy weekday schedules. Overall, Riverside Cycle is described as a great place to purchase a bike, with a focus on providing exceptional customer service.
Tom shipped some parts out to me and there was a hiccup with UPS on the delivery but Tom made the process so seamless and worry-free. Although I havent had an opportunity to make an in-person shop visit, I have no doubts that Tom and his staff are top-notch and able to assist with all the needs of an avid cyclist🙂.... read full comment
August 2025
This is such a nice location in Newburyport, and the guy who helped me was very friendly. I brought my bike in and they fixed it so fast, thank you!
August 2025
Tom and team helped me build a custom Open Cycle bike from the ground up. We stripped some components from my old bike, and he helped me pick what components I should upgrade. He answered so many questions since this was my first ever custom build. I absolutely love my bike and I highly recommend Riverside.
