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January 2024 by Sallie Dekovic
Service is non existent.
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March 2023 by Candy Bolte
Shanelle, the manager, helped us so much on a day that other B of A branches (Belmont, Watertown, Fresh Pond) closed prematurely due to a forecasted storm that hadn’t even occurred…Anyway, Shanelle was so reassuring and kind, helpful and professional when we needed immediate access to financial services. Shanelle saved the day.
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May 2022 by Samantha Paulsen
Shanelle was amazing! She saved the day when we were stressed about closing for our new home.
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January 2022 by Maria Jose Pellicer Viudes
When I read the opinions here I thought "It has no importance, all the BoF are the same"...but no, this is different...Go to any other one, please...
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January 2022 by Badea M
Lady who is manager, of cashiers , don’t know her job , insane is this place! For last couple weeks been here to get helped, I have more questions now , I will highly recommend to go to another store !
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September 2021 by Vaghinak Petrosyan
Horrible service, unconfident staff in Bank of America. Non professional stuff.
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August 2021 by Jamie O'Connell
Horrible service, there are employees doing nothing while there's a line of people to see the cashier. This place is a circus, they should offer free peanuts to go with the theme. It's always the same; They should close this location! If you want fast service go elsewhere.
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August 2021 by Jong Wai Tommee
I wanted a couple of rolls of dollar coins the other day. The teller was unhelpful and refused to get them for me but the manager went above and beyond for taking his time and going through the troubles to fetch the rolls from a back safe. I didn't get the manager's name but I really want to thank him for making my day.
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June 2021 by Marina Shtykova
Line is ridiculous
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May 2021 by Pat McCarthy
Is BOA going out of business or what? All the branches are either closed or have only 1 person working.
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March 2021 by Aman Omurzakov
Awful service. It will take literally 1h just to get a cashiers check. Plus the money counter showed 3 different amounts
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March 2020 by N J.
There are a couple tellers that seem competent, the others I feel are deliberately taking as much time as possible so they can feel a sense of power among the growing people that are standing in line. A little old lady holding a single sheet of paper and asking for 20s shouldn't take 5+ minutes. You also have people in the waiting area...waiting for BOA staff who seemingly have nothing else going on as they cascade in and out of their empty offices meanwhile the waiting customers are coughing and sneezing all over the place without having the common decency to cover their faces or mouths. Bank of America should be doing what it can to get people in and out of there as soon as possible, but the exact opposite is happening. Looking elsewhere.
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November 2019 by sazi murat tezcan
Min, Daisy and other guys they are all very helpful. I highly recommend bofa walnutstreet .
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October 2019 by Sonny Finch
Great experience and fast service. Thank you for the penny rolls!
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September 2019 by Ilya Dreytser
Me: hi, I would like to exchange money for quarters. Teller: oh sorry, we dont have enough quarters - and the safe is locked we can't get in. Um.. you guys are a bank! That safe being able to give and receive money is literally your primary function! Imagine you went to Shaws and asked for apples and they say oh sorry, it's in the back and its locked on the weekends. Come back Monday!
