CVS is a pharmacy and retail store that is appreciated for its friendly and helpful staff. Customers often mention the excellent customer service provided by employees like Nora, Melo, Zach, and others who go above and beyond to assist with finding products, answering questions, and ensuring a positive shopping experience. Many reviewers describe the staff as efficient, patient, respectful, and genuinely caring, making each visit pleasant. For example, Melo was noted for greeting customers warmly and quickly helping them find items, while Zach stood out for his genuine and charismatic presence during a passport photo renewal. The store's team is recognized for their responsibility and knowledge of products, creating a welcoming environment. However, some reviews point out that the store appears outdated and has a limited drink selection, with fewer staff available to assist customers at times. One reviewer shared a story about switching to this CVS from another location due to poor customer service elsewhere, emphasizing that not all CVS stores offer the same quality of care. Overall, CVS is seen as a place with dedicated staff who strive to provide good service, even though some aspects of the store could be improved.
Great customer service interaction and the employees always approach their interaction with customers with a positive disposition
December 2025
Zachary M cashier was fantastic at checkout and really made the experience great while shopping.
November 2025
I find the two pharmacy technicians to be unwelcoming. They are not gracious or patient or helpful. Perhaps they are overworked, but the other pharmacy in Newton Centre is entirely different
