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February 2024 by Elyass Elbani
I had a very good experience in this place very nice staff and had everything i needed.
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February 2024 by Rice Man
Best customer service in the world!
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February 2024 by YZ 10
Very good
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February 2024 by Abdul
Very good and clean establishment.
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February 2024 by eatzone
Very good and clean establishment.
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January 2024 by John M.
Terrible. They won't even tell you when they run out of Prescriptions, When you call, they will leave a recording saying it's being processed. I'm on 3 days of being Processed. Not good. Then they Finally admitted they screwed up. Yet they still continue to operate this way.
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January 2024 by Charles Farrell
The employees at this pharmacy give every sign of absolutely hating their jobs, and what they hate most of all is dealing with the public. By “public” I mean the customers who patronize the pharmacy and have the misfortune of being subjected to the almost incredible incompetence and hostility of said employees while supplying CVS with the profits from which the employees’ wages are paid. In fact, the pharmacists seem to take a kind of pride in seeing who can be the most incompetent and the most unpleasant to deal with; they regard themselves as an oppressed minority standing in solidarity against The Man--meaning in reality, the hapless citizens of Newton who must come here to get our prescriptions filled. This applies equally to staff who supposedly occupy supervisory roles but have no more interest than their subordinates in taking responsibility for anything. Customers like me who must use CVS because our insurers require it are subjected to abuse from these malcontents on a regular basis. If you are lucky enough not to be in that position, I suggest you take your prescriptions and run, don’t walk, as far away as you can from this hotbed of dysfunction.
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January 2024 by James Ooi
Terrible. I called multiple times, they all ended up in listening to elevator music for 20 plus minutes, then the call just goes silence.
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December 2023 by Kelly Farrell
I have been calling for 4 hours trying to find out why they cannot fill my prescription and they have not answered. I get put on hold and eventually hung up on between 7 and 42 minutes after the hold starts. It's happened 7 times now.
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December 2023 by Matthew Lalonde
My doc called in a script, then I got a message saying the pharmacy (this CVS) was temporarily out of my prescription. I called at 3 PM on a Friday to find out when they would get it, and the automated system says they were “closed”. Then I got a notice saying my prescription was ready. Went in to pick up, and nope, they’re still out of the prescription. Pharmacist working on 12/3/23 was completely unhelpful. Worst CVS pharmacy ever. There is nothing they do well. Not sure why no one does anything good about it - most reviews are one star for this CVS.
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December 2023 by David Truong
Had a great Customer service experience, Melo, a great gentleman greeted me and asked if I needed help finding something, dropped everything he did and found the item I was looking for in the back. Friendly, efficient, and charismatic, would definitely come back, he deserves a raise !
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November 2023 by Kendra Schmidt
Genuinely the worst pharmacy experience I have ever had. The female pharmacist (who also seems to be the only pharmacist?) is extremely unpleasant and rude and seems to hate her job. She was doing everything in her power to not give me my prescription and started ignoring calls from both me and my PCP. Really ridiculous experience and total lack of respect from the staff. Never going here again! I would recommend Union Pharmacy who got me my prescription within 2 hours and with a pleasant attitude.
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November 2023 by C Gracely
Store needs some love. I found the associates to be very helpful. They get 5 stars. The store doesn’t have any shopping carts and the shopping basket I was using was broken. The place could use a deep clean (dusting, vacuuming, mopping & organizing the shelves).
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November 2023 by Eric Moon
When I showed up for the vaccination appointment, which was reserved days ahead, the pharmacy person said that they ran out of vaccines. No one bothered to call and let me know that. She say “there is nothing I can do”. What a waste of my time!
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October 2023 by Marcy D.
Every time we speak to a pharmacist at this location, they are short with us and rude. I don't usually write reviews, but maybe they will learn from this to be more patient.
