Lululemon, founded in 1998 in Vancouver, BC, has grown to become a global brand known for its technical yoga and running apparel. The company's mission is to create products that help people live longer, healthier, and more fun lives.
Lululemon stores have strong ties to their local communities and are generally praised for their excellent customer service. Customers often describe the staff as friendly, accommodating, and helpful in assisting them with finding the right products. Employees like Caroline, Hunter, and Camille have been praised for going above and beyond to make shoppers feel welcomed and cared for.
However, some customers have reported experiencing poor customer service, particularly at the Chestnut Hill location, where a new manager was said to have exhibited rude behavior towards customers. This contrasted with the store's previous reputation for having a pleasant atmosphere and friendly staff.
Overall, Lululemon is known for its high-quality, technical apparel, although some customers note the gear can be quite expensive. The company's commitment to building strong community connections is reflected in the generally positive experiences reported by shoppers at their retail locations.
Luz is very friendly and professional. She did a wonderful job explaining the refund and return policy.
May 2026
Nada made our experience at Lululemon so enjoyable and pleasant. She helped me order the pants online since the size I wanted was unavailable in store, and from beginning to end, she treated us with such kindness and a warm, beautiful smile.
February 2026
Very helpful staff. Owen took time to help me find the right clothing for my size and order me the pair I needed
