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December 2023 by Soumiya khachabi
My name is Hada my neighbor he’s name haka my neighbor move out and switch he’s m ail to he’s new location he just called me saying he’s been receiving all my mails I m like what ? Yes the crew distributor of Newton post office doesn’t pay attention we’re he’s been sending my mail my neighbor said he just received my passport to d’orchestre location with my Newton adresse.This Newton post office in Washington street need all renovation of employees and hires people how pay attention ⛔️
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March 2023 by Mark P.
What an incompetent post office staff. The worst thing is that your mail is at their mercy and you can't do anything about it. Will be contacting the post master.
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March 2023 by Phoney Buster
In newtonville ! The Most unprofessional afro American woman manager was chastising an employee right in front of many of us customers .. she was ranting and raving until a customer saved the traumatized man who seemed abit slow from almost crying ??? I have seen this before. How do these managers get their jobs ? ? Terrible way to represent the u s post office . This place needs revamping . Seems to be out of control . Never go there again .. !!!!! Fire her ......Got to say went there again and this same manager was out front again speaking loudly at another teller ?? I spoke up and asked her to speak in a lower tone and more respectfully to her employee.! She hissed at me and left .. why does she treat post office employees like this.?? I heard from a local friend, there seems to be a big turnover with employees there she notices ?? I CAN SEE WHY !! Any manager who treats customers , hissing at me .. and important employees like she does everdently should be fired ..!!! wow !! This post office must be desperate !!!
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January 2023 by Emily B.
Woman at the counter is extremely rude and needs a new job clearly. I asked a simple question to get a PO Box and she berated me unnecessarily. Then she continued on her tirade as I left the store telling me I was a child in front of other customers. Wow. If you have anything to do else besides mailing a letter here you will be treated like a worthless person.
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December 2022 by Lucia Mayers
My package has just been sitting there since 3am yesterday. It’s 7pm the next day. This is ridiculous. I’m just gonna go pick it up tomorrow.
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December 2022 by Curt Burgess
Please fix Google so it doesn't say you are open untill 3 when you close at 2.
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March 2022 by Emily Flores
Terrible customer service, one of the employees opened up my package and was being harsh with what was inside when I chose the wrong type of box
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February 2022 by Flavia Silva
They are super nice,all the time.Everyone 5 stars.But it never open at the right time when a lady has (I forgot her name)to open.Another day I left at 8:00 am and was still closed.Today it’s already 7:42 and no body is here.And I am sure will be her the person responsible to open today.
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January 2022 by Dara C
The worst. I relied on them because they are the only post office that’s open after I get out of work. I typically find one particular employee there in the evening, and he behaves…..strangely.He asks lots of unnecessary questions, that no one at other locations bothers with when I drop off pre-labeled items.He told the customer in front of me that he could not use the “Address” section from a cardboard mailer he’d cut out/taped on to his package because, despite the fact it had 0 identifying information/branding, and just said “Address,” he (the employee) could “tell it’s from one of our mailers.” Huh? We were both confused.But worst of all, the minute I started using this office, my glass ornaments started arriving to customers broken. Never happened before.One out of every three shipments arrived shattered, and eventually I brought the stack of replacement/refund requests with photos of the shattered ornaments, PLUS my actual shipping materials, to Newtonville to ask what was up.No refund for my shipping costs, and the person I spoke to just suggested I come back the next time I had to wrap/ship one and let her do it. No thanks. I just started dropping packages off at the Watertown post office midday. Shockingly, not a shattered shipment since!Avoid Newtonville at all costs.
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November 2021 by Tom Frost
I put in request to forward mail as of 11/10/2021 and mail was delivered TODAY the 11/13/2021 why can’t someone of authority straiten out this post office. The past several years have been terrible.
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November 2021 by Marlene Woodley
I live in the area and I have no idea how anyone is this post office gets anything done when everyone in there acts like A BUNCH OF CHILDREN! It’s ridiculous they have to worst customer service and manager LISA needs to be let go.
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September 2021 by Sally Greenhouse
READ ZAZA BONI'S review , scroll down to it. Short. True.And that was 3 YEARS AGO. Still accurate.
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August 2021 by Olivia B
I'm giving this location 5 stars because of Barry. He assisted me process my US passport. I didn't have an appointment but that day it was pretty quiet. Barry bent the "rule" for a better cause. Barry went above and beyond. He is great and needs a raise and promotion!
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July 2021 by Peter Cannizzaro
Missed my package had to pick it up( my fault). Staff friendly and professional, my only suggestion is on USPS.com it says for newton/Watertown residents to pick up packages at 123 Galen st, which was incorrect for me (I went to the Washington st location)
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July 2021 by Kyle Doherty
Worst customer service I have ever seen. Just go to a different USPS.
