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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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January 2020 by Moshe H
My experience with NBT Bank is that they are very attentive to customer needs. Whether it's pushing through a complex business loan, or making everyday banking easier, or clearing up an administrative error, Karen Boyer and the rest of the staff always provide superb service!
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November 2018 by Arianna Oliveira
Being a customer of this bank...I have now decided not to bank with them. I was in the bank on North Adam's in Mass, my 12 year old daughter needed to use the restroom and one of the employees made a smirk and said "No not for public use." Seriously a 12 year old is told she couldnt use the bathroom?? Rude staff, will never bank with them again. Obviously customer service is not a strong point for this bank. It is fine, I will take my business else where.
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November 2018 by Gina Holland
Super friendly , super helpful staff, nice environment
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June 2017 by Noche Silenciosa
Very happy customer and all my needs were met time and time again. A special thanks to Karen Boyer who made a potentially irritating situation pleasantly palatable
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June 2017 by Robo T.
This branch has very friendly and engaging staff. Everyone was very upbeat and courteous. The architecture of this branch is very cool and welcoming as well. They have a covered drive-up ATM (which is a huge plus) and they also have some Saturday hours for when an ATM wont cut it.
