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“I have been being helped by Elaine at the Methuen location. She is absolutely awesome. I just want people know if you need a storage locker Extra space storage in Methuen is great and even better when assisted by Elaine.”
“I worked with Doreen today to secure a storage space. She was very thorough and helpful in getting me what I needed.
She has a great personality and lots of patience!
I highly recommend using ExtraSpace Storage.”
“Nicholas was wonderful. He is very friendly and was able to answer all my questions. Extra Space is very accommodating to your needs and is always willing to help.”
“The Team here was very polite, friendly and great to work with. The parking is very limited and tight but they coordinated the situation very well. I would use them again.”
“I had a great experience with Stor-U-Self. Mark was my main point of contact and was incredibly patient and helpful, taking the time to answer all of my questions and make sure I understood my options.
I also had the opportunity to meet Dan and Kelly, both of whom were friendly, informative, and a pleasure to work with. Dan was especially flexible in helping me find a solution that fit my needs.
Mark gave me a thorough tour of the facility, showed me the available storage unit options, and clearly explained everything. The entire process was straightforward, stress-free, and much easier than I expected.
I highly recommend Stor-U-Self to anyone looking for a clean, professional, and customer-focused storage facility.”
“My Volvo Sleeper broken down in Tewkesbury Mass. It was the 8th time with a J1939 harness problems this year, with over 4 months down in dealerships. Rick the mechanic and the service managers they actually listened to me as a driver first not the computer to trouble shoot. 1 hour later had the problem solved a short in the wire. My company has spent 10's of thousands of dollars with towing and replacement of computers, parts and labor that was never needed. The customer service from tBallard management team was awesome. If you brake down in Mass you must Ask for Ballard Truck Centers,
Many thanks to Rick the Mechanic, Bill Service Adviser and the Service manager the old guy. Its was a great mixture of old trouble shooting and new age computer plug and play mechanical expertise .
Thank you
Dr. K.T. Murphy
NFI Logistics”
9AM - 5PM
99 Pleasant Valley St, Methuen
Truck Rentals
“The business are in good hands what’s my first time that I rent I love it.a good Service, clean area, clean truck, gentle Personal. The Personal is really nice. I recommended to anyone to rent.”
“Cesar is friendly, helpful , and insightful. He will work with you. I would recommend him to friends and family. I will continue to do business with him and this company.”
“Limped in there this morning with my truck “D-rating.” Long story short, the mechanic Tim helped me out tremendously. Not only was he extremely knowledgeable an was able to fix my problem, he went above and beyond beyond to expedite the service. I had a medical appt to get too an Tim treated me with respect and seemed to care about me getting goin quickly. I just really appreciated him putting in the effort that todays world is sadly lacking! Thanks Tim/Ryder I made my appt”
“This is one of my first reviews of any kind :-) We haven't yet used any other rental place so can not compare but we have been satisfied with Taylor Rental. Used them twice for our party needs and they were nice and polite and always had stuff ready for us for pickup. No waits etc. Helped load and unload the stuff and the paperwork was neat. And today we had some water in the basement and they rented a pump. Again, very helpful. I would gladly recommend them to others. Gaurav”
“Started my rental online, went and picked truck up with no issues. Everything from start to finish was easy and seamless. I would definitely recommend this location for your U-Haul rental”
“I recently rented a moving van from the Lawrence location, and can't speak highly enough about Kendall! He was very efficient, and professional throughout the process. I had reserved the 12 foot truck to move my items to Florida. Unfortunately, upon my arrival, the 12 foot truck had the check engine light on, and he had offered me the 16 foot truck. Although I drove this truck home, there was no way I could drive this truck to Florida. I returned the next day, and they had a van which was the same size basically as the 12 foot truck. My items fit in this van perfectly! The van seats were very comfortable, smooth ride with no issues at all! Returning the van was just as easy. Thank you so much, Kendall, for making this part of my move seamless!”
“It was easy enough to get and drop off the U-Haul but they charged me for two days of rental when I only had it one day. They said it was because we only requested 4 hours and had it for 7 but we literally weren’t given a choice. Also we picked up and returned within the same day- on a day when the shop wasn’t even open. Also, they charged us our estimated mileage and never adjusted for what the true mileage was. A difference of like $20.
I’ve never been charged by another location for going overtime. I spoke to U-Haul on the phone and they said we technically didn’t need to be charged that it’s up to the location. But like I said we were given a choice. So just an fyi. Call and speak to someone to confirm so you get get around the timing issue. And just know this location will add fees without being transparent about it.
Update: spoke to the owner and he issued a refund.”
“The U-Haul website let me rent on 12/26/22. When the day came, the owner called me just as I was getting in my car to head over, to tell me that they are closed (observing Christmas). He could have easily told me to reserve the truck for another day, but he was already at the gas station waiting for me to get there. He was kind and I would recommend you rent from here.”
“Reserved online for Monday, called 30 minutes before saying I wouldn’t make it but would be in tomorrow. They switched my reservation easy and no hassle! Gave me tips and I was on my way easily. Great place to rent from. Would use them again if needed”
“(From 1-10) My experience at the U Haul office , was a 10. The U-Haul worker whom assisted Me , was Exceptional with Explaining the Rental Services, he had answered all my questions and was very Helpful and Professional. I will be a returning customer , in the near future. Thank you for your help.”
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“Nicole was outstanding - from start to finish she was so helpful in organizing us and walking thru options - she is an asset - I have 3 units in different locations and this is the best service I’ve had in years!!! Way to go!!!”