Dead River Company
PropaneHours:
300 King St, Northampton MA 01060 Hours
About Dead River Company
Dead River Company is a trusted provider of propane, heating oil, and kerosene, serving homes and businesses across Northern New England. Known for reliable service, the company offers energy-saving solutions, installs high-efficiency heating equipment, and provides 24-hour emergency support to ensure customer comfort and peace of mind. Customers frequently praise the company's great customer support and friendly, professional technicians. Long-term clients have expressed satisfaction with the care received, noting prompt responses and helpful staff, especially in offices like Northampton and West Springfield. For example, in urgent situations such as running out of fuel, Dead River quickly dispatches drivers to deliver oil within hours. Staff members are often described as kind, empathetic, and dedicated, going above and beyond to meet customer needs. However, some reviews mention occasional issues with communication, such as missed messages or delays in callbacks, which can lead to frustration. Despite these rare concerns, the overall impression is that Dead River Company provides dependable service, with a focus on customer satisfaction and safety, making them a reliable choice for heating and fuel needs in the region.
Most Recent Reviews
May 2026
Excellent service, from the office to technicians, to delivery drivers.
May 2026
Danielle on the propane team goes above and beyond - rare level of customer service in this day and age!
March 2026
Excellent service! My furnace needed repair and tech Talon was courteous, prompt and efficient! I highly recommend Dead River Company!
More Comments(15)
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- Northampton, Massachusetts