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August 2023 by Bryan Majewski
Great car wash easy off and on the route 91 and it actually get your car clean I think it's better than the touchless car washes
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July 2023 by Denise K.
on july 19 or 20th thereabouts, i cancelled my monthly membership in person in the northampton branch was told "a manager will take care of this first thing tomorrow am". well i got charged this month for the membership that is cancelled! calling the branch someone said "we don't do that here" what!!!!! they said they "would take care of it" (and took down my information). i then called the main branch/office phone number when i called i have not received any call backs despite my 4 calls over 48 hours ago! total fraud company.
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June 2023 by Scott Tencza
Good service, not the greatest location to get in/out of.
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May 2023 by sarah roe
So annoyed the way I was treated by the manager Pedro today.He cancelled my membership as he said my sticker was in the wrong location on my car.its been there for years and Ive never had any staff member including Pedro have a problem with it. I could have moved it in a few days once I got another parking sticker and move my current one and placed the golden nozzle sticker when he wanted it. He cancelled my account without my knowledge or permnission. The way I was spoken to was rude and unprofessional . He asked me to back out of the wash and he got several cars to move. I said i wanted my car washed and refused to leave. He agreed to wash it, but yet again was unprofessional ,ran my car through without soap. This one star review is so well deserved Pedro. I have made a complaint to your Coporate office and Im awaiting a call from your regional manager. Shame on you for how you treated a solid custome,r not once but twice today.
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February 2023 by Michael S.
This was the worst car wash I've ever been to. The two bozos in front did not do their job. The mechanism put a 22 inch scratch in my car. Just to add insult to injury, they use recycled water which left the car as dirty as it was when I drove in. I could have had a better wash driving through a good puddle. Do not waste $20 at this clown show.
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February 2023 by Michael Saliba
I’ll never go back! My Lexus received a 22 inch scratch down the right side roof sail. Plus the car is still dirty from salt infused recycled water. $20 bucks for this? Nay nauIf you all will notice, Mr Golden Nozzle responded with a pathetic message like he really cared. I called 3 days ago to his number and he never returned the call (as one would expect). This business is poorly run and managed! Read the reviews! Any car wash that damages your car and comes out still dirty is a gigantic waste of $20. You'll get a better wash driving thru a good puddle. It's your loss if you patronize this establishment; I know I sure won't.
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December 2022 by Bebo Kruz
The Employess are always so nice! And super fast!
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October 2022 by clara figueroa
Charger to much for car wash and charge 2 times in the monthService: Car waxing
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May 2022 by Molly Maguire
Terrible customer service, they don’t answer their phone during business hours. The machines break frequently and getting a refund is a total pain. They profit from this and they are utterly unconcerned about being fair.Services: Delivery
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April 2022 by Laura Bogart
This would have 5 stars if they redesigned their exits to be safer. The service itself is wonderful
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February 2022 by Ryan Luk
Went through the self-service bay and the touchless car wash. Needless to say, the self-bay pressure washer was not fully functional, I paid the full $12 for maximum amount of time and still struggled to finish my car wash because the spray would cut off every 2 minutes or have a very low pressure. It's clearly broken forcing you to pay for extra time just to complete your car wash. The touchless wash on the otherhand, damaged and bent my license plate in half in the front of my car and left swirls all over my paint and the salt and dirt on the sides of my car didn't even wash off. Overall displeased about my experience here.
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February 2022 by Cynthia Monteleone
Three hours after I posted the review below I was surprised to receive a message from the manager. After speaking with him it was determined that the car probably was not seated properly on the track. He mailed me a coupon for a free car wash and apologized for my inconvenience That was much appreciated. After the manager's quick response and desire to make it right I felt it my responsibility to follow up and change the 1 star to 4 stars.The car wash in Northampton, MASS was awful. The 1st set of washers just glided over the car and the blowers at the end did not work. Only the sides of the car showed some semblance of a wash. Very disappointed. I will never go back to this one.
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February 2022 by Ana B.
On my way to Northampton today, I noticed how filthy my car was, especially the rear window. I couldn't see out of it. I saw a car wash on the the way and decided to stop there, so it's sparkly blue can be seen again. Golden Nozzle Car Wash has signs all over advertising unlimited car washes for $19.99 a month, but I couldn't see a price anywhere for a one time wash. I certainly didn't want to pay a ridiculous price for a basic wash. It's a bit annoying they don't have sign advertising the price for a single car wash. So I had to pull in to the wash to even talk to the attendants. They charge $10 for it. I put my car on neutral, and the soapy bristles did all the work. It was very quick and easy. My car came out sparking clean. $19.99 a month is a great value, especially in the winter, when cars easily look unrecognizable. Who knows how long my car will stay clean, I'll take it while it lasts. Of course Golden Nozzle offers various other price increases for other types of washes. I was happy with the wash I received, I just wish the price of the service was more obvious.
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November 2021 by The Mother
Nice location for a quick car wash with free vacuums; I recommend the monthly unlimited pass that is excepted at all their locations
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November 2021 by ManBun Ditdot
In the middle of a wash the conveyor belt stops and they try to fix but 15 mins later I'm still stuck on the belt. Eventually had to drive out and car was still soapy and wet.
