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“Such nice staff always in a great mood and easy to work with. Staff even noticed my birthday had passed recently and wished me a happy birthday. So friendly great service!”
“St. Mary's CU is strictly a service for credit union members. They are governed by member rules, not the whimsies of a teller who is being recorded by cameras for all transactions. CUs offer great interest rates, easier acceptances on loans, better returns, free checks & checking, overdraft forgiveness, & lets you keep more of what you deposit, all for a one time $5 charge to join as a member. Public banks can't compete. Fees are a large part of public bank profits. The lure of changing a large bill for someone off the street may seem friendlier, but over the long run, public banks will vaccuum more than $5 out of your wallet & do it with a smile.”
“Generally, this is one of the best & credit unions are much preferred over the regular established banks.
Employees, most times, are courteous & knowledgeable. Banking procedures & record keeping flawless! I have done my banking business there for 30 plus years & never a glitch.
Online banking equally good except they do a lot of online maintenence. It often occurs during business hours & you cant access your account information. You can phone them but not convenient for detailed inquiries & money tranfers etc.”
“I contacted the bank right at opening needing an international wire completed before the cutoff. The team worked quickly and made it happen the same day! Great thanks to Maria Penniman and Ellen McKenzie for the efficiency and support!”
“Arif, From start to finish, he was incredibly professional, knowledgeable, and patient. He took the time to explain every detail, answered all of our questions, and made sure we fully understood every step of the process.
His expertise, dedication, and genuine willingness to help exceeded all of our expectations. We were truly impressed by the outstanding level of customer service and professionalism.
Thank you for making what could have been a stressful experience so easy and pleasant. We couldn’t be happier with the support we received!”
“Renee and the other lady (I’m so sorry I’m forgetting her name). They were both so helpful so welcoming and supportive. They walked us through the process so effectively. I’m truly excited to now be joining the UmassFive family especially because of those two ladies.”
“mary Kate was amazing and able to get our accounts all dealt with after major fraud breech. truly appreciated the help and professionalism provided to us during the difficult situation.”
“I stopped in the Westborough location to setup a new account and was pleasantly greeted by Shannon. She was outstanding and extremely resourceful. She setup my account and I walked out with a card in hand. Any other bank they tell you to call support and wait 7-10 business days for a card in the mail. Shannon setup my account and had my card printed in under 20 minutes!”
“This is my second car loan from St Mary's and I still impressed with the customer services. They are super friendly, professionals and they take care of my issues in one single call.”
“I’ve been with HFCU for several years and have always received great service from friendly, professional staff. My two auto loans were processed quickly, with rates that matched or beat local dealerships. Chris Lola is exceptional, friendly and communicative. Working with him and his team has been a pleasure. I highly recommend opening an account to enjoy their benefits, including easy online banking.”
“Jess Fischer is the best employee LCU has ever hired. She was thorough, very understanding and extremely helpful. Cannot thank her enough for her help getting me a car loan so quickly and smoothly.”
“We could not be happier with Central One! We are thrilled to have joined the Central One family. Outstanding customer service! Unmatched services for members! My only complaint is how late in the day my direct deposit credits.
Otherwise, our whole family LOVES OUR BANK!”
“I haven't dealt with this branch but I had my truck financed through them almost 2 years ago and got a great rate. Then about 6 months later I got a pre-approved credit card from them without applying. It has a $6,000 line with 0% interest for 22 months double cash rewards and more. I had 2 problem's in that time once I tried to send $ to pay loan payment and it ended up on my credit card and the other time I mailed the loan payment and the check didn't show up for 3 weeks. I paid online when I saw it was 4 days overdue and then when The check showed up and it processed and I had now made two payments in one month which I couldn't afford. Both times when I called the credit union whoever answered the phone helped me address the situation the last time the woman was nice enough to cancel the older payment that I had made online in order to get me my money back quicker and the first time I don't remember how they handled it but it was very simple for me to deal with it I just had to call and explain my situation and they helped me get my money back. I don't bank with them I do have the savings account with the $10 I put in in order to get the loan but I had never even heard of them they don't have any branches near me if they did I would happily deal with them and hopefully when I trade in my truck I will be able to get another loan through them”
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“These people literally spent 3 hours helping me work through a difficult wire to close on my home and I wasn't even a member. I was using shared branching. I will be a member soon though! ?”