Kaplan Auto Group, operating as Jaguar Land Rover Norwood, receives consistent praise for its exceptional customer service across both sales and service departments. Multiple reviews highlight a seamless, enjoyable, and painless car buying experience. Customers frequently commend the dealership's staff for being friendly, knowledgeable, down-to-earth, and honest, never making buyers feel taken advantage of. Specific sales personnel are noted for providing exceptional service, loyalty, and helpful guidance, ensuring clients drive away happy with their Land Rover, Jaguar, or Jeep purchases. The service department is similarly acclaimed for spectacular and accommodating service, going above and beyond expectations. Reviews describe the team as diligent and communicative, even during parts shortages. They are recognized for keeping vehicles in tip-top shape for years, performing timely repairs, and demonstrating remarkable courtesy, such as returning forgotten items to customers. This consistent excellence leads to strong loyalty, with customers choosing this dealership over others closer to home and becoming raving fans who highly recommend the business for both purchasing and servicing vehicles.
I had a great experience purchasing my Jeep Wrangler with Zhubin at Norwood Land Rover. Zhubin is very friendly, knowledgeable, and down to earth. The process went smoothly and I never felt like he was trying to take advantage of me as a buyer. He gave me his honest opinion and made the car buying process painless.
June 2021
I had an excellent experience at Jaguar Norwood. My Product and leasing specialist, Pedro, is the pinnacle of professionalism. One of the best representatives I have had the pleasure of working with in the Auto industry. Thank you to the whole team at Jaguar for offering a clean stress free experience.
May 2021
Had a great experience with Danielle at Jaguar Norwood. She was very responsive, listened to my concerns and gave me several options on a certified Jaguar. Plus, she's really nice! I got a great car at a fair price, and am very pleased with the experience. Thank you!
