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“We used this UPS store because we were in the area visiting family, and I messed up our Amazon returns and shipping so bad!! Katelyn was AMAZING and fixed my Amazon return in no time and was so nice about it. Mercio had to re-print my labels for two separate packages because I needed my address to be a public one and was super patient when we realized our mistake. Would definitely recommend this store the employees are fantastic!!”
“Good overall service but overpriced shipping rates. I think they up the courier rates at least twice the normal rate. Yes it's a business but up charging the shipping rates doesn't show full transparency.”
“Okay. Despite having lived in this town for a little over a year and a half now, I didn't realize that there was a consolidated postal service center that deals with....basically all vendors. USPS, FedEx, UPS, DHL....doesn't matter. They do it all. Plus, you can get documents notarized here like the UPS center on D.W. Highway. The thing that doesn't make much sense to me are all the negative reviews. I mean, it's a POSTAL center. How do you bash a postal center? What? Di-...did they take too long to print out your receipt? I just happened by this place as I was in search of a FedEx drop off point. I came here with a label already printed on the box to ship, handed it to the guy, and that was it. Package arrived the very next morning, as promised via the overnight label. Quick, neat, simple. The location is also wicked convenient for us, since it's located in the same outlet vicinity as Market Basket and Chic-Fil-A. If you can't find those two places then I just dunno. ¯\_( ° °)_/¯ So, yeah. NH does consolidated postal centers as opposed to the traditional stand-alone services. No wonder I couldn't find any USPS kiosks in Nashua. Postal Service USA gets 5 packages stamped for overnight delivery out of 5.”
“Great staff the team member that was in training was super kind and the one training her was so patient and polite to customers when ever she needed to answer a question for the one in training out standing!!”
“I’m always appreciative of how attentive the staff is. They’re patient and helpful and I can’t really name many other post offices where I experience that at locally…”
“Super nice! I have a PO box at the Harwood location and needed to get a package (the window was closed). The post master of this location drove over to the other post office and retrieved my package for me. So nice of him!”
“I went in mid-December on my lunch hour. I don't normally ship anything with the post office. The worker was so nice and helpful, with a great attitude. I was in and out in no time. Very much appreciated!”
“I went in for a passport photo after phoning to see if an appointment was needed (it wasn’t for a Tuesday or wednesday) No one in lobby or behind the counter. A quick press of a bell summoned Melissa, the most cheerful, helpful, and efficient customer service person I had dealt with in years. She was a wealth of information on the process, and after taking the photo, she showed it to me for my approval. Wow ?. The reviews talking about rude service can’t possibly be about this ray of sunshine ?.We need to clone her! Thank you Melissa!”
“Stopped here to mail my UPS package after being sent away from the UPS store 15 minutes before closing because it was determined to be "too close to closing to mail your package". No line, no waiting, friendly service and the hours for drop off are much better. And picked up a new phone charger while I was there using the coupon I received for mailing my package. Bonus.”
“I shipped out a perishable package with dry ice. I had no idea what I was doing. Karen, who was working the counter, was awesome. Super helpful, friendly, and tolerant of my complete lack of preparedness.”
“Unlike the Ayer Post Office, I find this Post Office easy to access. I have never had trouble with customer service. If no one is at the counter, ring the bell and they will be there very shortly.”
“Each time I visit the APO for stamps or mailing packages I am impressed by how little time I wait in line. I'm observing the attendants at the window dealing with customers before me to be professional, efficient and courteous. If a customer in front of me has an especially complicated request, the attendant will ask them to step aside and wait, so they can assist the next customer in line. I thank them for the COVID-19 update of the retail space with plexiglass, signage, covered payment machines , masks and sanitizer.”
“Whenever I go here I am always treated great. Everyone is professional and enthusiastic even during these hard times. I know that if I have an issue or concern it will be taken seriously and followed up with as they have proven in the past.”
“I recently had a package that was sent to me get inadvertently misdelivered to the wrong address. I called the local office in Groton and spoke with one of the team members there who was very helpful, offering to check the details on where the package was dropped and call me back. I got a call back a couple hours later and they had found where it got dropped off - the package was at my house another hour later. Great service!”
“These ladies are the best! I love this location I can have all my professional and personal matters done all in one place in a timely, profesional and efficient manner!”
“Sometimes you run into people who really go above and beyond for you. Today I met Liz when I was renewing my kids passport and she was amazing. I really appreciated her patience and her kindness.”
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“I gotta say Amir handled himself the way anyone behind the counter should! Post offices around the country need more employees such as Amir! The upkeep on the property was outstanding as well!”