Eastern Bank is highly praised for its friendly, helpful, and professional staff. Customers frequently mention the positive attitudes and knowledge of the employees, especially at the Plymouth branch, where staff members like Laurie, Mary, and others consistently provide outstanding customer service. Many reviews highlight the staff’s willingness to assist with individual needs, such as helping with account updates or tax-related issues, often going above expectations. For example, one customer appreciated Jade’s patience and support with taxes, while others praised staff for making processes simple and straightforward, like adding a last name to an account or purchasing CDs. The bank’s rates and options for investing Capital Reserve Funds are also appreciated, with clients noting the efficient and transparent process led by employees like Andrew Millard. The team’s attitude is described as knowledgeable, happy, and having a “can do” approach, making banking experiences smooth and stress-free. Overall, Eastern Bank is recognized for its excellent customer service, professionalism, and willingness to help each customer with their individual needs. Many recommend the bank for its outstanding staff and reliable service, making it a trusted choice for banking and investment needs.
Jade was awesome helped me out w all my taxes n was patient w me cuz im a child n don’t know how to do any of this myself😂 she was awesome go have her help you out she’s great
October 2023
Super friendly and helpful staff they are friendlier than the people at eastern bank in marstons mills ma. On 10/10, I had to come here to add my new last name on my account, and this very sweet help lady helped me and I got it done
October 2023
Super friendly and helpful staff they are friendlier than the people at eastern bank in marstons mills ma. On 10/10, I had to come here to add my new last name on my account, and this very sweet help lady helped me and I got it done
