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8:30AM - 4:30PM
6 Clinton Rd, Sterling
Post Offices
“Thank you to Robyn! My husband told me how incredibly kind you were to him today. He forgot his form today. He had to leave and go back. He really appreciated your help. I hope your boss knows how exceptional you are!”
“Let's admit it, going to a postal office is usually pretty stress inducing - at least for me! The lines, the attitudes, the staff, ugh.
However, I recently had to mail important information and decided to to to USPS in Holden. It was great! The staff was friendly and they were able to mail my letter and it was in-and-out.
I will come to branch next time!”
2:30 - 5PM 9AM - 1:30PM
140 Princeton St, Jefferson
Post Offices
“We went there last weekend to get our passports and Chris was amazing! I was confused by the paperwork and Chris was so patient and helped us get it all straightened out. I had my 2 and 5 year old who weren’t easy but Chris was kind and patient trying to get their pictures. Chris also was able to help other customers while he helped us too, star employee ! Thank you Chris !”
8:30AM - 4:30PM
26 Maple Ave, Rutland
Post Offices
“Always friendly staff, plenty of parking. This post office has always been helpful. They are closed on national holidays, which is normal, so not a complaint. The hours are great. The always have good stock of priority boxes too. It's easy to get to as well being right in the downtown area.”
“Nick was an extremely helpful person at the service desk. He was polite, quick, efficient and had an excellent customer service attitude. That was surprising to me because he told me he had to be on his feet virtually the whole day. I guess that puts an end to My idea of working for the post office unless I can get a part-time job!By the way if, somebody helps you at any kind of business or service and has a really good attitude, make a point of telling them so. I know from decades as a business owner that finding people with a good customer service attitude is harder than people think. so the next time somebody does the good job make sure to tell them so, because I assure you hear a lot more negative comments than positive ones! In case you haven’t noticed, the last few years there are a lot of people in custom service that shouldn’t be in any kind of customer facing job period!!!”
“It is so refreshing to have the folks that we interact with and need assistance from at the post office be so polite and truly helpful. I've lived in many different areas of our great country. I say this only to point out that I've dealt with many different postal employees and many post offices. The Gardner community has a great crew of knowledgeable, friendly, and truly helpful staff to meet our individual needs!”
8:30AM - 4:30PM
67 W Boylston St #5, West Boylston
Post Offices
“Great staff very informative. We had to get our passports and they answered all our questions. They also took our passports photos and made everything easy and seamless. I have been coming to this location for years and previous team was not good at all.. the new manager, I did not catch her name, is really good. She is professional and polite. Thank again for all your help.”
9:30AM - 1PM 2 - 4:30PM
477 Main St, Fitchburg
Post Offices
“I went to this post office for the first time in my life. As we well know, sometimes the people at the post office can be at best a little short. (i.e. Lunenburg) ….This was not the case at this post office today when I met Nikki. She was extremely pleasant, personable, and professional. I’ve never met her before, but if we could all be more like Nikki, we’d be better off. Ty Nikki. ….PRP.”
“Carlos stayed late in order to facilitate a package, and despite the fact that it ran late he provided excellent customer service and spent the time to determine the correct way of shipping our package. We feel awful, but it was an amazing experience”
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“I love our little Sterling post office. And Adlin Ziur -- honestly, find some joy in your life. Nadine and her cupcakes are a perfect illustration of how the Sterling Post Office is one of the last truly local, community-based service spaces around. Nadine is a joyful and dedicated person and you really had no business writing that about her.”