-
January 2024 by Linda Craven
Hancock allowed for a smooth experience when buying and installing both a stove and microwave. The sales staff and installers were friendly and professional.Dealing with this small business gave me the attention and communication all businesses should provide.
-
January 2024 by Michael Norton
Purchased all our kitchen appliances there, staff were knowledgeable and friendly. I highly recommend them!
-
December 2023 by CakieYee
Everyone that works here is warm, welcoming and so knowledgeable about each and every item in their store. Billy, the owner, offered to even help design our kitchen as an added bonus to being his customer. In a time when customer service has gone by the wayside in many places, Hancock Appliance was a breath of fresh air!!!
-
December 2023 by Andrea Keane
I just had Dentley the technician come out to fix me stove and replace my ignition switch. Dentley was very professional, informative, kind and worked very hard to resolve my issue quickly and efficiently. Dentley did such a great job(especially working with such a tight space) Dentley was very clean and put everything back in place. I’m highly satisfied with the job Dentley performed to fix my stove! Highly recommended! Thank you again, Andrea
-
December 2023 by Sheila Shinnick
Excellent service and excellent food.
-
December 2023 by Karen G.
Several weeks ago I purchased a refrigerator and a stove from Hancock Appliance. Bill and his team were very helpful and made the retail experience fun and productive. They were very knowledgeable about all the different manufacturers and models. Jimmy and Bobby did the removals and installations of the new appliances.They were very efficient and professional, as well as knowledgeable about the operations of the new appliances. They assessed the best way to navigate through the house with the appliances. They were neat, organized and very mindful of the pets in the home. Overall, a great experience!
-
December 2023 by Marie Sophie
Excellent service by repairman Dentley who had my oven fixed in 30 minutes at a reasonable price. Would highly recommend Hancock Appliances and their service department.
-
November 2023 by Gman 2217
My daughter’s condo offered a very difficult removal and installation of the LG stackable washer and dryer unit. Spaces were very tight with some other obstacles such as low ceiling rocks jutting out on a foundation. The “A” team of brothers Jim and Bill were amazing. They made delivery and removal seem like a breeze. They were working very hard but their experience and professionalism made the job go quite smoothly. Wonderful personalities as well, can’t say enough good things about them, they were fantastic!
-
November 2023 by Kerry Moore
From the first day I came in to look for new kitchen appliances Hancock Appliance was amazing!! Billy and Paul K were patient and kind. They both took the time to find out my style, what I was looking for and the layout of my renovation. They educated me on the extent of functions of all appliances I chose. Prices were amongst the average in my research- some deals depending on what you were looking for , Communication was strong regarding delivery, and my appliances were delivered with ease and care. Customer service was second to none, 5 stars for Hancock Appliance in Quincy, you will not regret choosing them.
-
November 2023 by Nicole MacDonald
The staff at the store could not have been more helpful, and went out of their way to find me rebates and deals. Love buying local and supporting our local small businesses, and I find I get much better service as well. They also feature Purefections Chocolates, delicious. Would highly recommend Hancock Appliance, Billy and team are the best!
-
November 2023 by Joe Gillis
We have been using Hancock for all of our appliance needs for many years and have always received great service. That includes sales (Lew) and service (Doreen). Recently we had a problem with a refrigerator we had purchased at Hancock. We called Hancock and they were most helpful. The timelines weren’t what we’d hoped for, but seemed reasonable based on a search of other repair services.That said, the repair technician (Dentley) arrived during the appointment time window, after calling ½ hour beforehand. Dentley had earlier repaired a stove we purchased from Hancock. In both instances he was very professional, diagnosed the issue and provided us with an estimate of cost and a timeline. Once approved, he ordered the parts and subsequently repaired each appliance.
-
November 2023 by Caroline Cotter Pacheco
The upper level of my wall oven was not working properly. Dentley came out and spent time diagnosing the issue and let me know what parts I needed to correct the problem. I really appreciated that he spent the time explaining the mechanics of the oven parts and how it worked behind the scenes. He came back in a timely manner to install the new parts and got the upper oven back up and running!! So happy it will be working correctly for the upcoming holidays!! Thank you Dentley!!
-
October 2023 by Brian Doran
I recently had repair work done on my 15 year old refrigerator purchased from Hancock Appliance. Dentley, the service rep, did an excellent job. He was prompt, knowledgeable, friendly and courteous. I would highly recommend the service from Hancock Appliance.
-
October 2023 by Dana Jacobson
I headed to Hancock because it was the one place that had the Miele washer & dryer that we wanted and I wanted to hear from someone who might actually have gotten real feedback on them if they were worth it. The trip did not disappoint!! From a texted question through delivery, the customer service was exceptional. After going to the big warehouse stores forever I guess I forgot what a difference shopping local can be. Billy answered every question and took his time with us even as calls were coming in. I wasn’t home for delivery but know from my husband how thorough they were. I cannot imagine buying an appliance anywhere else. Billy, Lew & the whole crew earned a customer for life!
-
October 2023 by Sam Stites
Hancock Appliance recently came to our rescue when our refrigerator overheated due to a power surge, here in Somerville. They promptly had a technician scheduled an checkup appointment to see what the problem was and they were very accommodating when scheduling.Dently, the technician, arrived right on time in a very tight window and quickly fixed the main controller. He was friendly, professional, and efficient! Dently not only fixed our refrigerator but also took the time to explain the issue and offer preventive tips.We were thoroughly impressed with Hancock Appliance's communication, promptness, and the expertise of their technician, Dently. They have certainly earned our trust and loyalty for future appliance needs, and we wholeheartedly recommend their services to others.