Hancock Appliance, established in 1945, is a family-owned business with over 75 years of experience in serving customers. Known for their customer-first approach, they have built a strong reputation as one of the largest independent appliance dealers on the south shore. The sales and customer service team, averaging more than 20 years in the appliance industry, provides helpful advice and sound recommendations, making each customer feel like family. Customers appreciate their seamless experience from choosing appliances to delivery and installation, with professional installers ensuring tasks are done competently and efficiently. Hancock Appliance offers a wide selection of appliances, including popular brands, and consistently exceeds customer expectations with excellent service. Many reviews highlight the knowledgeable staff, smooth ordering process, and flawless delivery. The team’s dedication continues after sale completion, with follow-up calls and attentive support. Overall, Hancock Appliance is highly recommended for their quality products, exceptional customer service, and reliable installation, making them a trusted choice for both new builds and upgrades alike.
My family has been going to Hancock Appliance for years. Billy and his staff are the best - from shopping to installation they’re all pros. His team who installed my fridge were friendly, funny and respectful. Customer service like theirs is hard to find these days. Another benefit of shopping local!
September 2026
From perusing the store to the delivery and installation, every employee interaction I had was wonderful. Special shout out to the two delivery guys (Jim & Bill). Not only were they knowledgeable and efficient but very friendly. Side note: they also sell candy in the shop on Franklin Street.
September 2026
Excellent customer service from the owner, Billy; and the sales rep., Paul. Purchasing locally makes sense when you have a resource like Hancock Appliance.
