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February 2024 by Kevin Gmelch
Front desk rude and ignorant
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February 2024 by Sarthak Jena
Great for workouts
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February 2024 by Peter Campbell
Plenty of machine availability. Very clean. Very occasional parking issues at the Reading location, especially at Christmas
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February 2024 by A E
This location is a disappointment. The manager is insecure and projects on the younger employees. Must be embarrassing.
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January 2024 by Bartholomew White
The guy who checks my membership card is tall. I don't like that he's taller than me.
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January 2024 by DU Nald
omg my best friend rod goes here and he says the dumbbells are very high qualitt
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January 2024 by Jane
I went to the club today and was disgusted by the condition of the parking lot. It appears that it was plowed where there were no cars. The rest - that is most of the lot - was covered in ice. It's a death trap. Please talk to whoever owns the lot and ask them to at least sand the lot so nobody hurts themselves. I continue to be disappointed in this club and the experience they provide for their members.
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December 2023 by Lynne Verney
Ran into an incident today where I went in specifically to tan. I signed in, got set up for my assigned booth and when I got to the booth someone was mistakenly in it already. Staff was eventually and begrudgingly able to get the confused gentlemen out of my assigned booth but then informed me that I was now out of luck as they couldn’t sign me in to tan again as there is a policy limiting each client to tanning once per 24 hour period, even though I did not tan through no fault of my own. This would not have been a big deal, trivial even, if staff had tried to be at all helpful or apologetic. Pretty much just told me I was out of luck and goodbye. I won’t be back and am changing my home gym.
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December 2023 by Chris D'A
Way down hill since renovation. Fix the damn machines. It’s like the place is on autopilot
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December 2023 by George Drugas
The facility recently went through a renovation. There are now more broken machines than pre-renovation. While the renovation does look nice, it seems like they put lipstick on a farm animal.I guess it is true. We get what we pay for.After the owner responded and informed me i should speak with the club manager for maintenance schedule. People at the club, laughed so hard, when i told them the response. I have been on customer service for more than 40 years and would have never responded in such a way. I have added a picture of the clock this morning. I guess they forgot to turn the clock back??? It's digital, so it shouldn't be too difficult. To the owner: it's all about the details.I am happy to offer 1 hour of my time to teach to your team: customer service and paying attention to details11/26/23 - Update - just adding 2 photos of the cleaning stations which have been like this since 1 week after being closed for a month of renovations @planetfitness. So sad that no one cares about this.
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December 2023 by F N
The new ownership doesn't have a clue. As the other review said the renovations were a lipstick on a pig. Staff is unhelpful and the machines need an overhaul. My friends have witnessed fights and shouting matches here. I have seen needles in the bathroom. Not a safe clean place. Not worth the monthly.
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December 2023 by Pamela Paige
This gym has gone way downhill. Since the “renovation” it’s gotten even worse. Broken machines & equipment that is never fixed. There’s a more negative vibe there too. I’ve met some nice folks there and it used to be a pretty decent gym but I’m considering moving on.
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October 2023 by Christine Capachione
As a woman, it's important to me to find a gym where I can feel safe in. I checked out this gym as it had good reviews but from what I experienced lately things must've changed after new management. Walking in the main workout area I have witnessed many verbal altercations particularly with older men screaming homophobic slurs at members with no intervention from staff members. One particular one went violent and police were called. With these altercations, it's clear the new staff hasn't been trained in handling these types of events and shows prejudice with their decisions. Not only is the atmosphere more violent in the main exercising areas but the women's bathrooms have been going downhill for a while. I have seen instances of needles, men walking in on women showering, and toilets clogged with toilet paper everywhere. With this new management and the direction this place is headed I am changing gyms as I am scared how much worse it will get.
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October 2023 by Melted Squr
Do not waste your time. Its like a prison yard where you may be attacked physically. Bathrooms are disgusting and there a bunch of creeps that go there. Staff doesn't do normal upkeep. Watch out for rats and needles on the bathroom.
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October 2023 by Jim Bmw
Under new management. I have seen 3 fights there. Needles in the bathroom. Members nodding out (Heroine). Other members screaming violently at others. For your safety do not go here. You get what you pay for. The equipment is also not updated.
