REI is a place for outdoor adventure, whether someone is new or a seasoned pro. It offers a great quality selection of gear and clothing, updated often, including its own award-winning brand. The store stands behind all products with a 100% satisfaction guarantee. Many note the staff as some of the most knowledgeable and friendly out there, with employees frequently going above and beyond to provide a great experience. They are described as super personable, enthusiastic, and helpful in finding the right gear for activities like skiing, running, or travel. Being an REI member is called a great investment. However, the location can have significant parking challenges, with the lot often full from people not frequenting the stores. Overall, customers are impressed with the selection and exceptional service.
Great customer service at the store. They are very helpful, but busy
August 2025
Superb service. The lady at the counter was very friendly and took the time to explain to me in detail about being a member and so on, when I had stopped by to pick up the online order.
July 2025
Tony w bike / ski shop - incredible at helping troubleshoot an REI bike that I tried to rebuild (after storage) and with repairing a twin stroller that was available in the member discount area. thank you Tony & REI. great investment to be an REI member (my Dad joined long ago in Virginia )
