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April 2024 by Jose Vargas
Sunil was awesome. Great customer service and helped get my item out to the truck. Well done with going above and beyond. Hope his boss takes note of this review because Sunil made my experience a great one. Small details go a long way. Will defenitely come back once I have more time.
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March 2024 by Tom Wilhelm
This is my favorite REI in New England. Great selection, including a large inventory of clearance and other discounted items. In particular, footwear had great selection and very patient, knowledgable staff who helped me find my first pair of long-distance backpacking trail runners.
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January 2024 by Patrick Jordan
Always love going to REI - shoutout to Ruben he’s so personable and was great to talk to!!!
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December 2023 by J Stucco
REI has such great employees like Steve. I had a bunch of questions about wool shirts. In a few minutes he was able to help me decide which shirt was right for me among the various weights and blends.He also answered my questions about care and use. The expert advice from associates is a big reason I goto REI.
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December 2023 by Andrew Zoller
Awesome and knowledgeable customer service. Pretty solid selection of clothing and gear, plenty of parking.
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December 2023 by Shawn Qui
My son (not a member)purchased a brand new pair of Asolo Fugitive hiking boots for me at REI but used cash and failed to get his receipt. Shame on him.I tried to exchange the 100% unworn and brand bew boots (that are currently on sale) for a different size and they wouldn't allow it. No exceptions, no care at all. I thank him for his "flexibility" and left. As an REI member since 1995, I will rethink REI as my retailer of choice. Unacceptable customer service that even Target surpasses by a mile.
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October 2023 by ODonekanknobi
My go to store for hiking and outdoor gear. HOWEVER, please allow your workers to organize, it is their right and it will be good for you and your employees. Thanks
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September 2023 by Stephen Coombes
If it's outdoors, they have it. For example, a decent selection of climbing shoes, 20-25 different models (split across men/women/kids). Staff is helpful. It's definitely worth the drive from southern NH.
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September 2023 by Adam Garcia
Great looking REI, But....Hello all,I am visiting from out of the country and was excited to drive 30 minutes to this REI that was closest to me. The store was great, clean and bright. As I walked around some of the staff kindly asked if they could help me or to let them know if I needed assistance. I travel with all my gear so I was mostly browsing unless I found a great deal on something I liked. Well, I found an amazing deal in the returns section.Here is where things went Bad.I approached the checkout counter and when the cashier called me forward and before getting to the counter, he immediately said,#1. "That item is for members only." I said nothing at all to the cashier while the item was still in my hands.#2. I placed the item on the counter and the cashier said while looking down at the item and not looking at me, "that area back there is for members only." Again, I still said nothing since he was talking.#3. The cashier finally asked, "Are you a member?"Once he actually asked, instead of assuming, we looked up my member number and I purchased the item.Here is the Very Clear problem I have with his approach. It's very clear that I don't fit the demographic he is used to in that store and he assumed I was not a member of REI. This was sickening.I do not walk around with a chip on my shoulder looking for racist moments. I actually believe humanity is Beautiful and although I may have some prejudices myself, I'd like to think my first thought about anyone is good and kind.I definitely feel that this employee treated our encounter erroneously.Rather than assume that I was not a member because I am a Latino man and he is not used to attending Latino men in this store, he should have started with #3. Ask if I'm a member without assuming otherwise because of my appearance.This was disgusting but I got a great deal on a returned pair of Low Cut Moab 2 Merrell shoes (I've owned several pairs) that I will enjoy for many years!
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September 2023 by Joe C.
Sept 2023 review...I have been going to different REI stores since I was a kid, and have shopped at at least half a dozen different stores over the years. My LEAST favorite is Reading REI. The sales people in each department are usually friendly and helpful...The managers and loss prevention people are out of control!! I mean, if they're going to follow me from section to section while shopping, at least pretend to be helpful and ask if I need something. This is the second time I've been stalked through the store by a Reading REI asst manager (or loss prevention)...the last time, I was buying a down jacket and despite my insistence I just needed to try on the fit, a manager would not let me do so alone. I still bought a jacket, but I did NOT enjoy the experience.I hate this is the closest REI. I love REI; but man do I HATE shopping at READING REI!
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August 2023 by Pixie Rose
Great store with pretty solid service. I am a little disappointed that the worker who was helping me with the shoes doesn't really seem like they were keen on helping me. I asked for a pair of shoes that were on display, and the display shoe was my size, but she said there were none of that color in that size in the back. Most stores selling shoes don't just have single display shoes, so it doesn't seem realistic to me that they didn't have the other shoe in the back. She definitely made me feel she didn't want to help me, which is supported by her immediately leaving for the day afterward. But everyone else was effusively helpful and I did get a nice pair of shoes.
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August 2023 by Priscilla Rose
Great store with pretty solid service. I am a little disappointed that the worker who was helping me with the shoes doesn't really seem like they were keen on helping me. I asked for a pair of shoes that were on display, and the display shoe was my size, but she said there were none of that color in that size in the back. Most stores selling shoes don't just have single display shoes, so it doesn't seem realistic to me that they didn't have the other shoe in the back. She definitely made me feel she didn't want to help me, which is supported by her immediately leaving for the day afterward. But everyone else was effusively helpful and I did get a nice pair of shoes.
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August 2023 by Zach Holzman
Big Shoutout to Kurt! Helped me with a return/exchange, was super friendly and courteous the entire time! Give him a raise!Bonus points, the store was very neat and clean.
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August 2023 by Diana C
We visited this store a year ago to get one of our dogs a dog life jacket after visiting our regular dogs stores for life jackets which were out of stock. Obviously the dog had to be present to be fitted. They have the life jacket but we were told the dogs aren’t allowed in the store. HOW do you sell dog life jackets without the dogs?!?!???The store lady ended up letting the dog in to try it but must leave right after. We did take the dog out but I had to get a couple of other things which took about 10 min. My husband went to the car with the dog after 5 min cuz he had to use the restroom.Guess what!? Someone called the COPs on us! The policeman was so apologetic! It was honestly the most awful experience ever. I don’t know what the deal with this REI is. Is it super racist or just rude???!!!!????? But save yourself the frustration and go to the Fenway one. It’s way more friendly than here!
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August 2023 by Chris Dinan
Worst bike service I have ever received.They don’t actually know how to work on any components. When I asked a tech to take the chainring off my crank set, they said they had to remove all the mountings bolts and were unaware that there is a lock ring on the spindle.Additionally - they don’t stand by the products they sell, make you wait at the counter for over 20 minutes before they bother to give you any attention and they are insulting during interactions.Go to a real bike shop for repairs not one that just assembles bikes out of a box.Forced to give 1 star but it’s really 0/5.
