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January 2024 by Just Tired
Small doesn’t have the food I needed for my dog looks terrible
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January 2024 by Jimmy T
No assistance, staff could not answer simple questions. Wouldn’t help with app, two young men sat on their cell phones didn’t seem to want to be at work
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January 2024 by Kristen Landers
I come here for all of my pets needs and even now her petcare with vetco
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January 2024 by Jacquelyn Festa
Came in store for a dog collar. Found an inflatable one that will fit my 180lb dog.
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January 2024 by Repair Studio
I had an extremely disappointing experience at Petco on Squire Rd in Revere, MA. The retail store employees demonstrated a concerning level of laziness, especially during peak hours when there was a substantial line. Instead of efficiently assisting customers, they seemed more interested in casual conversation amongst themselves. To make matters worse, some employees even laughed in the face of customers who were clearly frustrated with the long wait. The overall lack of professionalism and customer service at this Petco location left a lasting negative impression. I highly recommend potential customers consider alternative pet stores with better service standards.
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January 2024 by angelo inzodda
Great customer service
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January 2024 by spud wrencher
I'm come all the way from lynn just to come here. Yea I'll drive that extra. Bryan at the front is very helpful. Come here they also have better products for your pet.
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December 2023 by Jean Simard
Always love coming into the Saugus Ma storeI talk to all the pets for sale-even the turtlesThe associates are always willing to give you hints on feeding and and nutritionEspecially proficient in acquarium section is Danielle she is so experienced in the “how to” s even has a moment to talk about petsThis is the cleanest Petco I have ever visited
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November 2023 by S Joe
This Place is a joke and some workers treat their customers with such disrespect. I Was in Line waiting 10 minutes at this point with 2 other customers waiting behind me and 2 in front of me. ALEX the "manager" comes to the front of the store to help a customer who was already waiting for him. After that ALEX left. Now there is 4 people behind me and 1 person in front of me and it's now been 20 min. ALEX comes to the register presses buttons on the register and tells the cashier "If you need help just let me know" . I said " Of course he needs help we've been waiting and standing here for over 15 minutes now, you came and left us hanging" ALEX pretty much blames the cashier saying "Well he never told us" . I responded YOU SAW US HERE! YOU HELPED ONE PERSON AND LEFT, HE DIDN'T NEED TO TELL YOU!" He then said "Well now you can wait longer" and he left the store. Left the cashier alone to help everyone. Just abandoned the store. THIS IS A MANAGER? The owner needs to get to the bottom of this nonsense. This is what customer service has become in 2023. You're paying this guy to NOT DO HIS JOB. What a joke. There are plenty of other places I can buy my dogs food.
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November 2023 by Demitria Buccieri
Bryan was so helpful to me while in petco, so kind & very professional! Had a great experience with him. Thank you
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November 2023 by Natasha Moreno
I brought my dog to get a short haircut I got the total opposite I am pissed wayy off looks like she never got a haircut the hair is still super long . I won’t ref nobody to them at all and they not willing to fix the problem . And I don’t think they bath her neither she doesn’t smell clean . Be aware don’t waste ur money or time
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November 2023 by ELMOSTAF El
Very good people work at Petco revere location, excellent customer service, great attitude, they all go an extra mile and beyond, they always smile, good knowledge, and ready to help with anything, big thanks to all Petco revere 02151.Note: the store is very busy and if Petco company can get more staff to help the current wonderful staff, it will be awesome.Thank you Petco, we love you and we are loyal customers for ever.
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November 2023 by Carolyn Perez
I was looking for some cat food and I ended up finding a great employee she was amazing I wish I would have asked for her name but she was restocking cat food I was in the store on Tuesday October 17 roughly around 730 ish or so... She was extremely helpful and had so much patience with all of my questions.
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September 2023 by CiCi Galore
The staff is really nice but they should do a better job with stocking up on fish supplies I know mostly dogs and cat owners shop here but sometimes it would be helpful if they stocked up on fish items. I have to travel all the way to either Medford or Saugus just to buy fish supplies when I live in revere. It’s been like this for at least 3 months now
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August 2023 by Munkie F.
Worst staffing ever. Check this out. And it's only 8:08pm. I placed an order at 5:12pm and as I'm writing this in front of Petco. RACHEL staff, had the audacity to tell me. "That it wasn't picked, yet. That they are close and I need to wait till tomorrow". I mean; DONT YOU HAVE TO WAIT 2hrs to receive notifications "orders ready for pick up" . Whatever happens to that?!?!? Come to find out, the entire staff weren't obviously paying attention to online orders...... THE WORST STAFFING EVER‼
