Metro Credit Union is the largest state-chartered credit union in Massachusetts, with over $3.4 billion in assets. Metro provides a full range of financial products like checking accounts, savings accounts, personal loans, mortgages, vehicle loans, commercial loans, retirement planning, and more. Metro serves more than 220,000 members in MA and NH, as well as employees of over 1,200 companies through its Metro@work program. Founded in 1926, Metro operates branch offices in Boston, Dorchester, West Roxbury, Burlington, Chelsea, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, and Tewksbury. The Salem branch offers a coin counting machine and notary services. Metro Credit Union is praised for its excellent customer service. Reviewers highlight the friendly, helpful, and knowledgeable staff, who go above and beyond to assist members. Specific employees, such as Nereida A. Vega and Cristian Collins-Hernandez, are commended for their exceptional service. Members appreciate the branch's professional team and their commitment to resolving any issues. Overall, Metro Credit Union is highly recommended for its comprehensive financial services and outstanding customer experience.
Priscilla Rodriguez was amazing to work with—very thorough in explaining all my banking options and making sure I felt confident in my decisions. She made the process of opening my Metro account quick, easy, and stress-free. I truly appreciate her professionalism and support.
May 2025
Both Chelsea Ma(Broadway where I work) and Swampscott(where I live) deliver great service, very friendly and they always remember my face
January 2025
I've been a member of Metro Credit Union in Swampscott for the past 3 years. I have always received excellent service at this branch. Today I needed to have a document notorized. Not a problem. I forgot the name of the person who assisted me but she was very kind and helpful. Thank you Metro Credit Union.
