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November 2023 by allie scott
Always have my cats rx food in stock. $5 cheaper than at the vet. The guy on the first register is awesome, friendly, and fast every time! Wish I knew his name. He said he used to live in Vegas
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October 2023 by Al Tassel
I have been going to this PetSmart since the day they opened and most of the customer service people have been fairly helpful and courteous. Several months ago I needed assistance with something trivial (engraving dog tags!) and had the pleasure of meeting Rob. Although I asked him a simple question, he went above and beyond and discussed my selected purchase and steered me in a better direction. He is this way on a consistent basis and from my observations treats every customer with dignity and respect.
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September 2023 by lisa gomes
So much fun! All the toys, treats, food, outfits, and essentials for your pet. Good prices. Rob, at the register, is so friendly and helpful.
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September 2023 by Teresa Mason
My dog has been going to petsmart in Salem for 7 years. He is a very, very nervous puppy and I always warn the groomer of this beforehand when I book the appointment online. Today I went to pick my dog up after three and a half hours, and when I walk in I get told they are charging me a $10 fee for “special handling” due to how nervous he was on the cutting table. My dog is a Jack Russell terrier who is about 25 pounds, and is nervous, not aggressive. I could understand if it was a 60 pound dog that is putting strain on the groomer, or if my dog was being aggressive. But he was nervous and panting/shaking and I’m charged a fee. I know it is just $10, but I find it very disappointing that they can’t handle a nervous dog. I will never bring him there again, after 7 years of business.
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September 2023 by Margaret Baldwin
The aquatics department is not taking care of its fish. I counted no less than 13 deceased fish, and that was just by a cursory walk-by. Some were being eaten by other fish, and others looked like they were half rotted in the tank. I always order my cat food and litter for three cats from petsmart, and I always donate to the charity at the register. No more! Fix your disgusting problem!
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September 2023 by Jennifer Walsh
I have reviewed this store in the past and said I'd never go back, but.... I had to get cat litter desperately and this store is very close to us. I was prepared to hold my breath as I walked through the store. I was pleasantly surprised that the store is CLEAN and smells great! It was horrible foe so long, smelled like urine and the shelves were covered in mice poo. They have totally fixed the issues I had and now i going to be a customer again! Good job ? ? ?
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July 2023 by Alex Concepcion
Just had an awesome customer experience today with Rob! We had to exchange an item we bought earlier today, and he was incredibly helpful with this. His positivity and great sense of humor have guaranteed I’ll be back. This one is a keeper, Petsmart Salem! Thanks, Rob!
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July 2023 by Jeff M
Stella always takes care of my 2 Leonbergers, Kara and Zeus. I know it can’t be easy doing them at the same time, But somehow she does it with a smile and the dogs look so good as always. The extra touch with Zeus wearing a tie is the best thing I have ever seen it was so cute. Stella is amazing. Thanks for everything Stella we appreciate it
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July 2023 by Yanxu Zhou
?i don't know what this happened but they sale me the pregnant Guinea pig and she having three babies right now.I’m not even ready for this I don’t want to bring them back just because i worry about what if they not taking good care of the pigs.Picture is the day she joined the familyVideo is today of the babies delivered day
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July 2023 by Elba Franco
Awful customer service, the store manager is very racist and she is not professional at all. My dogs groomer Coral Y she is awesome, very professional, sweet and lovely with my dog I don’t have any complaint about her, I’m posting this because of the interaction that I had with the store manager.
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July 2023 by Natalie Zharova
Hi Just want to share my experience with Grooming Salon at PetsMart in Salem, Ma. Brought my poodle there to the same groomer ( StellaMarie), who was grooming him for the past year. Appointment was at 12:30, he still wasn't ready by 6PM ( when store is closing), my guess she was rushing, now he has multiple cuts on his face, half of his body longer then the rest and his paws wasn't touched at all. On top of that, some $20 package was added without any discussion with me. What an awful place.
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July 2023 by Jessica Teixeira
Worst service ever, they always try to create an issue with the dog so they can reschedule or not finish their work. I paid $101 for a service that was only brush and shave it down (NO BATH!!!) the worst service and don’t come to this place .
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July 2023 by Nicolletta Mathews
Their grooming salon is impeccable! my cavalier king Charles has a tough coat to trim due to its standards of a long coat, but this salon nailed it! My Fendi looks adorable and her cut is exactly what I wanted! Thank you Petsmart and thank you GinaMarie!
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June 2023 by Lisa Tranfaglia
The people that work here are amazing I mean they love animals every time I go there they are just so pleasant as well help me with anything I need
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June 2023 by Craig Tramack
Quick in and out but great store. I can spend way too much money there if given the chance