PetSmart is the world's largest pet supply and services retailer, providing over 10,000 products for various pets including dogs, cats, birds, fish, and small animals. The Salem, MA location is noted for its well-organized layout, with clearly labeled sections for different types of animals. Customers appreciate the extensive selection and the convenience of shopping online with local pickup options. The grooming department, led by a technician named Ashley Mae, has received high praise for its professionalism and skill. One customer highlighted Ashley's ability to calm their temperamental Basset hound, resulting in improved ear and nail care. Many return for her exceptional service, which has greatly benefited their pets. Customer service is another strong point at PetSmart Salem, with staff members like Rob at the cash register making shopping enjoyable through engaging conversation and humor. The store is also involved in local adoption efforts, featuring cats available for adoption during the day. While some customers find the prices higher than other retailers, they acknowledge that PetSmart offers specialty items that may not be available elsewhere. Overall, PetSmart in Salem is recognized for its knowledgeable staff, clean environment, and commitment to pet care and customer satisfaction.
I bring my dog Magnum to Althea for grooming and she is amazing with him. He is a cane corso so it is a bit challenging to find someone that cares and is not scared of him and someone he actually likes. I am deeply grateful.
June 2026
My husband and I just love this PetSmart. Its very clean, and the people that work there, and manager, are very nice. We picked up our online order at curbside. The guy with the tattoos was SO nice. Greeted us with a smile, thanked us. and said have a good day. You cant find that customer service anywhere anymore!
May 2026
Brittany did an Amazing Job with grooming my puppy. Absolutely recommend 🤍 I will come back to see her!
