PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and adoption services. Customers have had mixed experiences with PetSmart's customer service. While some have praised the helpfulness and knowledge of staff members, such as Tyler and Anthony, others have reported encountering condescending attitudes from employees. The grooming services, however, have been consistently praised, with customers like Louie's owner expressing satisfaction with the services provided by Sal. Overall, PetSmart appears to offer a wide range of products and services for pet owners, with a mix of positive and negative customer experiences reported.
The PetSmart in Saugus always has the kitten food my babies demand! Sometimes the other PetSmarts in the area don’t have the chicken pate we like. Staff are always friendly and super helpful at the Saugus PetSmart.
May 2024
Tyler was so helpful. My kitty’s first time at the groomers and she did such a good job. She was even nice enough to call customer service herself to help me get in quicker. Thank you guys!
April 2024
Love Pet Smart because they always have my Fancy Feast cat food and my treats in assorted flavors also the grooming cat dept in Woburn is excellent groomers are wonderful
