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September 2025 by Megan Kenway
I would absolutely not recommend this store.
Unlike other UPS locations (some of which are less than a mile away), this store:
- charges more for the same products
- requires you to rent their computer to print despite that being a service they advertise as being cost effective
- has very dismissive employees who were rude and disrespectful to me personally and I observed being disrespectful to other customers while I was waiting in line
- knowingly has incorrect hours and the employees lie about it (the UPS store says they close at 6, but the employees insist they have always closed at 4 and it’s “Google’s fault”, even though google does say 4)
Every other store I have visited has been much more helpful and the employees are friendly, even if they all state they have heard multiple complaints about this location. There is clearly an ongoing issue with the staff.
I will be going any of the other close, reliable, and friendly locations in the future, and I recommend everyone do the same.
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August 2025 by Marco Ferraz
Definitely the BEST STORE. Everyone is always friendly and helpful, and the service is always fast. Even if the store is busy, there's no need to worry; they take care of everything and resolve everything in minutes. Congratulations to the entire team.
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August 2025 by Chase DePrize
Helpful staff. $4 to print shipping label
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August 2025 by Eros F. Giacomelli
I go there almost every day and I can say without a doubt, it is one of the best UPS stores in the area. The service provided by all employees is phenomenal, and everyone is extremely helpful and friendly. My only observation is that the owner could also install a self-service kiosk, as some other stores have.
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July 2025 by john bickford
Great and quick service
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July 2025 by Joe Nevin
It’s close to where I live and the team that works there were fast, efficient and handled my packages with care. Very professional!
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July 2025 by Silvertoad89 Hills
Helpful and friendly staff that always knows that to do, and it’s a convenient location close to my house.
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July 2025 by Angel Martinez
The manager was unprofessionally correcting the cashier in front of everyone. Then he refused to notarize my document.
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July 2025 by Jessica Sherman
My mom went to this location to drop something off for me. I am a frequent customer and know the process of dropping off a return. My mother went with the QR code in hand and the guy at the counter wasn't just super dismissive, he wouldn't even look at the scanner and told her to return it to the USPS. A short time later, my dad went in AFTER my mom tried to return it to USPS and the lady behind the counter said it is a UPS return, which I already knew.. since I drop off returns all the time at this location. The guy was extremely rude to my father and the lady working with him had to tell him to stop talking.
This guy should learn to treat people with respect and do the job he is being paid for. UPS should really consider keeping someone who can't control his emotions and does not want to do his job around. There are so many people looking for jobs, I'm sure someone better fit could jump in.
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June 2025 by June Fraser
Very helpful
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June 2025 by D. Lyn (DLyn)
It was a Saturday morning and it was busy with a consistently long line, almost to the door at the UPS Saugus store, but the line moved quickly with two people working the counter. Their efficiency and easy going friendliness was appreciated!
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May 2025 by Halim Serhan
This company is useless
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April 2025 by Scott Hensley
I've been using this UPS store for several years. I sell on eBay and when I get something odd shaped or unusual they will box it for me and get it ready for shipping. They do a great job and the prices are very reasonable for the amount of work that they perform.
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April 2025 by alfred duroyon
Fettah went above and beyond. Long time satisfied custommer.
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April 2025 by Glenn Mutz
I've been a loyal customer of this UPS Store since moving to Saugus 10 years ago. Over the years, I’ve shipped countless packages here without a single issue—until now. During a recent visit, while I was in the process of shipping a package and adding insurance, another associate (who was helping a different customer) abruptly interrupted my conversation with the staff member assisting me. They rudely informed me that they would not ship my package due to its contents.
I explained that I’ve shipped the same type of items through this location many times before without any problems, but I was still refused service. The lack of professionalism and inconsistency in service were disappointing, to say the least.
When I asked for the phone number for the manager and district manger the associate stated that I can find that information on my own. Going forward, I’ll be taking my business to FedEx.
