The Red Wing store in Shrewsbury, MA, provides an exceptional customer service experience. The store offers the Ultimate Fit Experience, engineered to get each person into the perfect pair of work boots with a tailored fit system for support, comfort, and safety. The service is consistently described as absolutely exceptional, helpful, knowledgeable, friendly, and kind. Staff members are praised for being very friendly and very knowledgeable, going above and beyond to listen, guide, and ensure customers find exactly what they need, even while juggling a busy store alone. This level of care and attention makes customers feel genuinely helped, not just sold to. The store carries high-quality work boots and shoes for men and women, including heritage boots, with a higher price point that reflects the product quality. It is a great store for tradespeople seeking a better product. They also offer comfort support insoles and use a machine to analyze foot pressure. Comprehensive after-purchase care includes complimentary oiling, lace replacement, and access to minor and major shoe repair. The outstanding service inspires strong customer loyalty, with some willing to drive hours to return. For high-quality footwear and unmatched customer service, Red Wing Shrewsbury is the place to go.
Came today to get work shoes with my brother - it was insanely busy and only one staff member, Patrick. I was seriously impressed with how he juggled everyone and kept everything moving and we left with two pairs shoes.
April 2025
Place closed at 6 they let me right in unlocked the door. No BS transaction. In and out everyones happy
March 2025
Very friendly, very knowledgable. Thanks Pat. Higher price point products but the quality reflects that. Great store for tradespeople who want a better product
