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“My husband and I came in looking for a sturdy treadmill that feels like the gym treads we are accustomed to. John gave us a thorough overview of the treads, pros/cons of various models, and after a few jogs we landed on one we are excited to receive soon! The ability to try different models and ask questions was so helpful and John was very knowledgeable.”
“My brother and I had planned a trip to Lake Champlain where we would be honoring my late father. Having our boat was a requirement.
Two weeks before the trip, we discovered the engine had a serious issue putting our plans in jeopardy.
I reached out to Bob and explained our situation. While there was no guarantee, he said he would do his best to repair it in time for our trip.
Not only did he repair our issue, he addressed a couple of other smaller issues we were not even aware of…and he did it with a couple of days to spare!! Talk about making someones day!
I want to offer my heartfelt thanks to Bob and his team for the quick turnaround. Excellent customer experience!”
“The staff at PR running were incredibly helpful and patient. I had to go in due to a plantar fasciitis diagnosis and had to bring my 3 young children. The staff was outstanding. They helped me find sneakers that are already helping my heel. They also were so kind in dealing with my three extra energetic children. We left a toy behind (I wasn't aware at the time) and I got a phone call, after they had closed, to let me know that they had the toy and set it aside for us. It was one of the nicest things a business has ever done. I could not recommend a business more.”
“Mike and team at KnH have great customer service and offer a "Trade and Save Program" that gives you store credit towards your new purchases. I recently bought new LAX helmets and sticks and it saved a lot. It is a great way to "grow" your kids into their sports. The team does a great job at stringing sticks too!The team working there are customer focused, community orientated, and they really know their stuff! I highly recommend them for all your sporting needs!”
“Customer service is wonderful. It's smart to call before you go, they will ask details about your swimmer and can give you an idea of size/style/price before you shop. They are incredibly helpful and knowledgeable about sizes and styles and what would work best for your swimmer. The owner also encouraged me to buy the cheaper suit; she is not just trying to sell the most expensive product. I highly recommend this shop.”
“Great. Had the putter I was looking for in stock, and held it for me, since I was driving more than an hour to get there.
Sizable putting area and a really good selection.”
“Great store, lots of stuff. Expensive clothes but you can find things on sale. Needed things for a trip to Iceland and found a good windbreaker and pair of pants that fit well.”
“I Rented Skis, boots, and poles from this place for this last season and was very impressed. As I was new to both the area and skiing, I was grateful for the advice they gave me and the guidance in choosing what I would need. I ended up skiing 12 times this winter, I absolutely loved it! Although they had a free tune up available, I did not even need to use it, the equipment was consistent throughout the whole winter. Since I am now looking to purchase skis for next season, I came in to return my skis today and I had a lot of questions. I would like to acknowledge Elliot for being very insightful and helpful, he was able to give me recommendations and tips for what I might want out of the next pair of skis I purchase based on what I noticed on the mountain and my skiing style. Cannot recommend this place enough. Best price in the area too, tough to beat.”
“Excellent customer service. I ordered a snowboard online and they went above and beyond to assist me with a warranty issue on a board and were always quick to respond to any emails. I would highly recommend ordering from them if you need gear.”
“Thankyou to the two down to earth guys that work here! Didn't get your names but, very kind and professional and took care of me the Customer quickly, completely, and without giving any grief. I definitely will be back here. The shoes fit great!! Thankyou!!”
“My 2 year old daughter was so excited they had toy story sneakers! The employee's were so kind and understood that once she tried them off they weren't coming off. She kept telling the young man who was on the floor about her woody and buzz shoes and he was so sweet to her and showed her the same enthusiasm in return. It was the first time I had taken her out to buy shoes and I couldn't have asked for a better experience. So thank you so much to the team that was working that night, it made the rest of our evening perfect!!!!”
“Went for Minn Kota motor repair and had a great experience. Most importantly, he took the time to walk me through what had most likely caused the issues in the first place and how to avoid them in the future. The education was worth the visit alone and the friendly service will absolutely have me visiting again next time I need service on the motor AND in future for outdoor gear in general. They had a very cool selection of fishing, archery, and firearms that is worth checking out. Thanks again to Fin & Feather!”
“Sick of the arogant jerks behind the counters at many gunshops, this place is a breath of fresh air!
I recall my first gun purchase... what do you want? Not sure... Then, the eye rolling, oh no another newby!! Give me a break! Sorry to bother you!
Lots of guns and ammo since then lost... sorry guys... Unless I'm in a hurry, I make the trip from Chelmsford to stock up.
These people are friendly, knowledgeable, and they love what they do. My neighbor took me down a couple of years ago. We drove from Chelmsford. He went to school in Worcester and knows a number of the cops in town. They told him about the place when he had a problem with his deer rifle.
I have gone many times since. Scott is the owner, this guy can do anything with metal... i think they have more gunsmith work than they can do, but they manage to get it done somehow. Its worth the wait. I've seen them do stuff others said couldn't be done.
The same neighbor inherited a Colt Defender from his uncle. Nice, small, nickel plate finish. It had some nasty pitts on the handle and the barrel. It looked new when he got it back. They didn't plate it, they used a type of super hard finish, much tougher than plating and cheaper.
He loves it!
Anyway, great place, super people, good selection, fair prices. Nice job guys!!! Five stars!!!
Ps. I agree with another post, dont judge them by their website...”
“(Only reason i gave a 5 star review was so that everyone can know how they’re racially profiling) The lady and the short guy were breathing down my neck saying that we’re stealing. we told her politely to stop staring at us because we feel harassed. she said if you don’t like leave my store (she’s a store employee). There were more customers in the store and we were the only ones getting stared at.”
“Went in today to purchase a hat, and Trevor was amazing to work with. He helped me throughout the whole process, and made my hat buying experience the best I’ve had in years. Highly recommend.”
“Sean went above and beyond to rectify an issue with my new driver. After a brief inspection we were both under the impression that it was almost certainly my fault and he still took care of me.”
“I had ordered something online and wanted to pick it up quickly, within the hour. They had it ready in about 30 minutes. It was just a game but I was happy to grab it on the way home.The store was not busy. I was poking around before I went to pick up my item at the register. I didnt have to wait long for them to bring it out from the back.Both of the clerks were friendly.”
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“My favorite place for serious running and foot apparel. I've shopped here before but I felt bad for showing up 30 min before closing but I knew I would be quick. I was immediately greeted by the 3 employees there. The young man that helped me asked if I needed help finding anything in particular. New running shoes. I'm getting back into running. He explained the process. He was so knowledgeable about everything, which was surprising because he was very young. They check how you walk, they have you step onto a scanner they have that measures your body weight and locations of pressure. All to assist them with finding you the right shoes for you. He came back with boxes of all sorts. He explained the dynamics of every shoe, what it's known for, etc. Not one person was in a rush to close the store. I tried on a few pairs, they even offered to have shoes shipped to the store or my home if they didn't have them there. I decided on the ones I wanted. They were not overly priced, I had expected to pay more for my experience because that's what you get at Marathon Sports, a very thorough and helpful experience. It gives me confidence that I will be comfortable in my new shoes. Other retailers should learn from this place. I will never go anywhere else.”