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June 2024 by sanjeev goyal
worst customer service you can imagine. I am a relative new Verizon Business customer. I have been having issues with my router. Verizon sent me a replacement router but despite multiple phone calls nevere send me a shipping label to send the old router back. The last customer representative kept me on hold for 35 minutes (wanted to talk to his upervisor) and told me to return to the nearest Verizon store. As soon as I entered the Shrewsbury store I was greeted with a barrage of questions (phone number listed on the a/c, a/c number, etc.) although I had all the pertinent information printed outfor them. They would not give me time to find information they are looking for. After all I pay Verizon monthly as a customer and I was treated like somebody trying to ruin their morning routine. Without allowing me to speak they abruptly told me they cannot accept any Verizon equipment. There is no way to file a formal complaint so I am resorting to this blog
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May 2024 by Jennifer DiBenedetto
I want to acknowledge Starvos for being so incredibly patient, kind, and helpful during my Verizon visit. I had a really complicated problem with my phone, requiring multiple phone calls, and he stayed with me ensuring my phone would get the service it needed as quickly as possible. I appreciate his willingness to advocate for me as a customer. Mark was also wonderful in helping us as well. Thank you so much!
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May 2024 by Victor Holbrook
Needed to find a store to pay fios bill had to go all the way to shrewsbury. Even though online local stores say they process payments apparently it has to be a company store.
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May 2024 by Josh Lee
Very challenging return process, I contacted an online representative for the initial refund and was told bring it to the store, in which the sales associate was unwilling to help and accused them of being wrong. Which seems like miscommunication on the companies end for returns, regardless of who's right and wrong the return process of an item bought in store shouldn't be this challenging. Having a 30 day return policy and having the item in my possession less then 14 days should be a simple process one would believe.
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March 2024 by James Hendry
Benn Barber was amazing from start to finish. The depth of knowledge of the system/Technology and how to navigate problems and issues turned what could’ve been a major obstacle into a minor inconvenience. He went way above and beyond to make sure that I had more than a satisfactory experience and I would highly recommend anyone to bring any complicated issues to him as he has driven to resolve them beyond satisfaction ! ??
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March 2024 by Courtney D
The worst customer service. Ridiculous amount of people waiting. After waiting over an hour, the girl told me sorry can’t help you, you need to call customer service. Called them, and they sent me back to the store with the phone. After waiting again, over an hour, I left and went to the Verizon on Gold Star. They helped me in 10 minutes!!!!
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February 2024 by Jeffrey Plikunas
Great customer service at this location love the girls that work here they make it so simple and a breeze to get in and out
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December 2023 by Douglas G
After being with them for 7 years, they charged me an early termination fee to leave. Wondering if they also charge this fee to elderly people who pass away?
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October 2023 by Taylor Ritter
Gina was absolutely the best, she solved my charging problem in the blink of an eye she was so helpful wayyyyyy more than the reps at the Verizon in Leominster
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October 2023 by Mohammed Al-Hadeethi
I found Verison staff as helpful, patient and experienced with the products and services. Most importantly they provided me and my family with a clear billing structure and benefits.Thanks to Marc, Gina and Emily for the wonderful experience.
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September 2023 by Ray Stevens
This is unfortunately an example of what's wrong with retail these days. Verizon employees were knowledgeable and doing all they could but understaffing and high volume of customers with different needs leads to a chaotic environment. The store is helpful to see and touch new devices, and I assume for particularly problematic account or device issues, but would recommend online self-service whenever possible. I get the sense that Verizon prefers that, too.
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September 2023 by D P
Waiting, waiting waiting!!!! NO way to make appointment!I went to another carrier since Verizon harassed me for a month and shut my phone off! They posted my check to someone else's account and it took me hours to get it straightened out!!!!
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September 2023 by Diane Payton
Waiting, waiting waiting!!!! NO way to make appointment!I went to another carrier since Verizon harassed me for a month and shut my phone off! They posted my check to someone else's account and it took me hours to get it straightened out!!!!
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August 2023 by david mercer
Emily was awesome. Took time with us for a phone and resolved the issues. Thanks Emily!!!
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July 2023 by Sahil
Very nice people there
