-
January 2024 by Ryan Firmin
Do not come here. The man working was incredibly rude and would offer no help. Refused to replace my battery and was of no assistance. Horrible experience here again do not come here.
-
January 2024 by Brandon Almeida
Busy but they handle it well. Has everything a customer needs.
-
January 2024 by young kim
Best auto service experience ever today. WILL is a manager at Autozone 160 Washington St Somerville MA. WILL went out of his way to "steer" me in the right direction. Both my headlamps suddenly died. I thought my headlamps blew a fuse. He doubted it but got out behind the desk and pulled out the fuses: all good. He put in new lamps: problem solved! Routine? Not for me. Can't drive a car without head lights. I have no time to fix my car problems, etc. But WILL fixed this in minutes!! The professional and respectful way he did this I will always remember. WILL the manager at Autozone Somerville: truly the best. BTW that store is busy and overall excellent with great selection and obviously great customer service.
-
January 2024 by Ace McDaniels
They have auto parts
-
December 2023 by Adrianna L
When in and spoke to a young man and asked him if they replace fuses for customers and he said no they don't but some area locations do. No biggie. My boyfriend asked me to check the panel beside the steering wheel and find the fuse number and pick out the fuse. So I brought the panel inside with me and asked a different associate. His name was Felix. Which fuse do I need for my headlights because they haven't been working the high beams work but the regular beams aren't. And he was so kind so helpful. Help me find the fuse check the car check with fuse took his time. Had patience come to find out the fuse didn't even need to be replaced and I was just using the lights wrong in this old 2000 Honda. He kindly returned the fuse that I did purchase and explain to me how to properly use my headlights. Long story short, if you need help at this AutoZone on Washington Street in Somerville, ask for Felix. He's the greatest. I wanted to give him a tip. I didn't have any cash. He was so humble and so kind. I couldn't think I'm enough for making this old girl feel not so stupid. Thanks again, Felix!
-
November 2023 by Dan Mosher
Very disappointed, tried to return an item that had leaked all over my automobile, and they wanted to give me back one penny needless to say I won’t be going back any time soon
-
August 2023 by Alexandre Pereira
Have been purchasing parts here for different businesses for multiple months now. Always get great customer care from the Comercial team. Martin, Ernesto, Jesus, Miguel. The guys are awesome
-
August 2023 by Kristina “Chicklassique” Mateo
I went here today to get some things for my car and a very nice employee brought me to the items and then rung up my purchase right away. Very impressed and thankful.
-
August 2023 by Maria R
They are always very helpful I have a lot of warranty on car parts and I've never had any problem with my warranty returning parts and getting another replacement they are excellent to me I give them a five star attitudes are good I'm very helpful real quick
-
August 2023 by Lily Smith
I ran around to 4 different stores to find a part and nobody else had it. Went to AutoZone and walked out with it 5 minutes later.
-
August 2023 by Ex-chef G.
I ordered some parts and paid for them online, i used this location on Washington St in Somerville because they were the only location that had all my parts in stock. I live about an hour away from this location, this was a Sunday and i really needed the parts to finish the repair. I called store to make sure the order was received, was told they were picking my order. I left my house figuring that the parts would be picked by the time i got there. When i arrived, i saw that they were extremely busy. My parts weren't picked yet, i did have to wait for a short time, but the staff made sure that i had all my parts that i needed even though they were extremely busy. Staff was very friendly i would recommend this location to anyone. Huge thanks to Auto Zone in Somerville!
-
August 2023 by Lorenzo R.
I have been to this location a few times to purchase brake pads and other items for my vehicle every time I go there the customer service is horrible in the employees it's super rude the only reason why I go to this location is because they're right down the street from my house and some of the other locations are out of the parts I need deftneed to work on their customer service becaise it is horrible!
-
July 2023 by Ilyas Nazarov
I was just denied a new Duralast Gold battery despite only having had the battery since Feb 2023. They refused to give me a new battery because they had already replaced it once under warranty. How is it my fault that these batteries do not last? Is there no customer satisfaction guarantee?? I have been a loyal autozone customer for over a decade having even been an employee before, and this is how you treat your customers??
-
June 2023 by Judith Packer
Will R. at AutoZone in Somerville on Washington Street is a true Godsend. Honestly, it was raining Elephants and Rhinos and he stood in that storm and replaced my rear window wiper!Awesome Sauce! Sorry about your wet sneakers, Will! Thank you!
-
June 2023 by Dillon Marujo
An employee opened his door and hit my brand new truck and the manager Will took care of it the same day. Great customer service and i’ve been a customer since they have opened
