AutoZone Auto Parts on Washington Street in Somerville, MA is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its excellent customer service, with several standout employees. Will, a sales associate, was praised for his knowledge of inventory, customer service skills, and ability to solve problems. He went above and beyond to help a customer with a headlight issue, quickly diagnosing and fixing the problem. Another employee, Felix, also received high marks for his patience and helpfulness in assisting a customer with a fuse issue. The commercial team, including Martin, Ernesto, Jesus, and Miguel, were noted for consistently providing great customer care to businesses that have been purchasing parts from the store for months. Overall, customers have had positive experiences at this AutoZone location, highlighting the knowledgeable and attentive staff who are willing to go the extra mile to ensure customer satisfaction.
My battery was about to die while driving, broken alternator, pulled into the autozone with fumes left. They let me use a charger and hang out for an hour, was back on the road and didn’t even spend a dollar. Fantastic group of people!
June 2026
Last week my maintenance light came on in my car. I pulled into Autozone and Ilvin put the meter on my car to see what was wrong. Ramon came out with windshield wiper fluid and antifreeze. Both were almost empty. He even topped both off for me. They were so helpful. Thanks guys!
May 2026
I went in earlier today and was accidentally given the wrong wiper blade. When I returned, the customer service was outstanding. Noureddine quickly helped process the return, found the correct blade for me, and even installed it himself. Everyone was extremely kind, professional, and helpful. Overall, it was a great experience!
