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March 2024 by Douglas Holder
I had my driver's side-- side view mirror clipped. So on a Saturday morning I went there--and even though they couldn't service me then he tapped on a piece of glass and directed me down the street to the Somerville Auto Center. Not to mention-- I cut my finger on the broken glass-- and the gentleman had me wash my wound--bandaged me up-- I was impressed..
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February 2024 by Karen Cooke
Excellent service, friendly employees
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February 2024 by Melissa Dube
I tried avoiding doing this, but now they are deliberately ignoring my (multiple) voicemails, so here we are. Long story short, they gave me the completely wrong lighting fixtures, wrong rear bumper, and didnt even put a light back in my trunk.I got rear ended last year and thus I took my car in to get a trunk and rear end repair.When I got the car back, they put the wrong lights in… a completely different set and shape of lights that in had prior AND they put the wrong rear bumper on that now has decorative holes and a straight red line on it. Instead of complaining and waiting another week or two to get my car back, I decided not to complain. Most people would’ve complained that their entire cars back end looks entirely different.Now that it’s getting darker outside… I now realized they ALSO never replaced the light in my trunk, and the wires are just freaking hanging there with no light, which was obviously not the case prior to them fixing the trunk.I’ve called nicely a few times and had to leave voicemails with no call back. I simply asked them to put a light back in the trunk, and they haven’t returned my calls, therefore, I’m finally being honest and leaving them a review they deserve for giving me the completely wrong lighting fixtures, wrong rear bumper, and not even putting a light back in the trunk. All I asked for was them to fix one mistake, and I’ve been ignored.
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November 2023 by John
Best auto body shop. Great service, quick and friendly staff. Absolutely will recommend and use again.
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November 2023 by Janice Neiman
Fred M. Susan Auto Body has fantastic customer service and the work they did on my car was excellent and timely!
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June 2023 by Julie Rioux
Wow. The Fred M Susan Auto Body team went above and beyond my expectations. Not only did they do a great job fixing my damaged bumper, but they also cleaned the inside and outside of my car and put a wide box in my trunk for all of the stuff I haul around. My car hasn't been this clean since the day I bought it.
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November 2022 by Laryssa Rod
I can't say enough good things about this fantastic shop. This is the second car I've had to get work done on and it was perfect both times. No problems with the insurance, either.Also, the employees are really great at what they do, and they're friendly. They have a text service for updates which was nice. As a customer I felt like they knew how much I cared about my vehicle and the quality of work. They do excellent work so it wasn't an issue at all. They treated my cars like they were their own.Service: Body & Trim
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June 2022 by Nick Viscomi
I would recommend Fred M Susan autobody to anybody. Kind, trustworthy and professional through the entire process. My car looked brand new after the service.
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May 2022 by Abdullah Al-Dujaili
Excellent service. Prompt response, whenever I sent an email, the staff replies in less than an hour. It was very easy scheduling a drop-off. And they make sure to get the high quality work done as fast as they can (compared to other shops)Also, you get to get the car clean in and out.Highly recommended.
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May 2022 by ERIC CHESNAKAS
The entire staff at Fred M. Susan made me feel extremely comfortable and relaxed from the moment I walked into the repair facility. The quality of autobody work performed on my vehicle was exceptional. I would highly recommend this business to anyone that needs autobody work on their vehicle.Services: Body & Trim
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May 2021 by James Quirk
The front line staff (Rafael and Dennis) was remarkably patient with me, kind, and extremely knowledgeable. They kept me informed about my car’s progress, and they actually delivered it six days earlier than projected! The work was outstanding! Better than I had expected. And, my car was cleaned outside and in - like a brand new car! I am extremely happy with my entire experience with JMS!Services: Painting
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May 2021 by Chris Ripp
Rafael and the team are the best in the business! They got my car looking great again after some dents & scratches for a reasonable price. They also detailed the entire car and made everything look brand new. This team really goes the extra mile and I'm happy to have them as a neighbor.
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April 2021 by Kasper R.
I had some body work done recently at Fred M. Susan Auto Body. I was very pleased with the service, they were very responsive, the work was done faster than I anticipated and the quality extremely good. As a bonus they cleaned the outside and inside of our car before pick up which in Covid-19 times was a real blessing. I highly recommend this company.
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March 2021 by Aaron Stone
Due to an accident, I recently had my car towed to Fred M. Susan Auto Body. I choose them because they were an approved shop of my insurance company, and because of the reviews. When I walked into the office, he brought me to my car and showed me his assessment of the damage. After I grabbed my belongings from the car, I asked him some questions about what causes a car to become a total loss. He explained super clear how/why. I also asked if he had any advice about what my insurance company may offer me if car is total loss, and how to protect myself from a low quote. He walked me through some pointers and bullet points to argue if my insurance under quoted me. At this point it was past closing, and Rafael was still super patient and could tell he cared that I got a fair shake of things, even showing me my car on nada.com to see what I should be getting for the car. Again, I appreciate their honesty, time, and care in making sure I got a fair outcome. The three times I called, they were very thorough, patient, and thoughtful, and did not rush me off the phone or out of the office. If I ever need work on my car, this is my first and only choice. Period.
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March 2021 by Aaron S.
Due to an accident, I recently had my car towed to Fred M. Susan Auto Body. I choose them because they were an approved shop of my insurance company, and because of the reviews. When I walked into the office, he brought me to my car and showed me his assessment of the damage. After I grabbed my belongings from the car, I asked him some questions about what causes a car to become a total loss. He explained super clear how/why. I also asked if he had any advice about what my insurance company may offer me if car is total loss, and how to protect myself from a low quote. He walked me through some pointers and bullet points to argue if my insurance under quoted me. At this point it was past closing, and Rafael was still super patient and could tell he cared that I got a fair shake of things, even showing me my car on www.nada.com to see what I should be getting for the car. Again, I appreciate their honesty, time, and care in making sure I got a fair outcome. The three times I called, they were very thorough, patient, and thoughtful, and did not rush me off the phone or out of the office. If I ever need work on my car, this is my first and only choice. Period.