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9AM - 5PM
88 Birnie Ave, Springfield
Truck Rentals
“There was a problem with receiving the correct vehicle. Caesar went above and beyond to rectify the situation and compensated us fairly. I will definitely return as a customer.”
“They take care of you to the best of their knowledge. Haven't had any issue's ever since I've ben a continuous customer for over 2 year's or so I believe. Go check them out if you need storage space or a vehicle to transport your belonging's. Hope you have a wonderful experience with them as I have.✨? ? ?✨”
“Everything went as it should. Checked some other places for hitch install prices and this place was on the low side. Plus they were able to get the parts and get the job done sooner than anyone else. Also, pleasant to deal with.”
“John, Charles and Trevor are the kindest most sincere team anyone could have. They have taken so much stress out my life. This team has gone over and above. Penske should be proud to have such amazing people. Thank you”
“Picked up and returned a U-Haul truck here for an in-town move last week, and the person who works here was amazingly kind and helpful. They went above and beyond for us -- amazing customer service!!! It was the best part of our move!”
“It was the beginning of my day, I stopped in for a brake light that wasn't working and they took the time to diagnose the issue and do some rewiring to fix it.”
“Great experience. The website made it easy to monitor the rental. The staff were helpful and knowledgeable over the phone. When I went to pick up the truck for rental the staff was swift and efficient. I was in the truck and ready to go in about 15 minutes. The truck was great and worked as expected and I was able to get all my work done.
Very good staff on site. I had a great experience and I will rent from here again next time I need to move something.
Thank you!”
9AM - 5PM
878 Memorial Dr, Chicopee
Truck Rentals
“Amazing service!! We cannot wait to come back and we are recommending this place! They were very efficient and so nice. Very organized. Chicopee Uhaul was awesome!!”
Open 24 hours
499 Montgomery St, Chicopee
Truck Rentals
“I've had a storage unit with U-Haul for about 4 years I want so bad to clear the unit which I have plans to do in the next couple days I was given a unit with a big Pole blocking the corner of my unit they wouldn't discount me I'm having a problem finding another unit they are clean I don't think you should have to pay to get in after hours they charge about $5 to get in up until 10 after closing and $10 for 24 hours I think they charged enough for the unit itself we should have access to our belongings 24/7 without having to pay extra money for an access card I've seen other storage where you pull up and they give you a code to open the gate and you drive in that's the only downfall U-Haul does have and I ran into a problem renting a truck it was a black woman working that told me I was too late when it was the second time to return for this truck but rented to the black woman behind me I waited outside and saw her leave with the van that I should have been driving away in this location was Boston Road in Springfield Massachusetts the situation was reported I don't know how it was handled”
“My experience was great, I couldn't have asked for more. Danny was understanding and very helpful! The truck was in great shape. I would recommend this location to a friend.”
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“After having multiple problems and poor interactions with the Springfield/Union Street office, I moved to using this and the Boston road office. Both are 100% better experiences than the poor quality management and staff at the Springfield/Union Street office. Transactions are consistently smooth and friendly. Staff has actually bathed, sober, customer focused, and extremely professional. Equipment is clean, organized, and functional. Most importantly - NO drama, just good service. I would highly recommend this location (Birnie Ave). Someone should send the Union street to this location for training.”