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9AM - 5PM
88 Birnie Ave, Springfield
Truck Rentals
“There was a problem with receiving the correct vehicle. Caesar went above and beyond to rectify the situation and compensated us fairly. I will definitely return as a customer.”
“I had a very rough moving experience recently when our closing date got delayed and we were stuck in limbo for almost a week with all our stuff on a moving truck. The guys at the Holyoke U-Haul facility were so nice and helpful in dealing with me and all my stress! They helped me coordinate with our movers to get everything unloaded from the truck into the self storage facility, and then we got every back onto the truck a week later and into our new house. It was pretty chaotic and all the staff were so patient. It was definitely a good experience and I would work with this facility again for sure.”
“So I bought a motor cycle in the winter time and needed to rent a trailer, but the hitch receiver on my truck was rusted and unsafe. I scheduled a time online to have one installed at this location prior to the rental. They had a tough time and I had to wait 3 hours to complete my transaction. But no big deal. I got to witness a beautifully run franchise/location. The manager I think Charles. was amazing! The way he interacted with his staff and customers With patience, grace and kindness was refreshing. I could bore you with 3 hours of examples, but 10 stars if I could”
“I had a very good experience. Nice personnel, nice vehicle (a van), and when I got stuck away because of weather, they extended my rental very easily. The location is right near the highway and a shopping center, easy access, all good.”
“John, Charles and Trevor are the kindest most sincere team anyone could have. They have taken so much stress out my life. This team has gone over and above. Penske should be proud to have such amazing people. Thank you”
9AM - 5PM
878 Memorial Dr, Chicopee
Truck Rentals
“It was super clean, the chairs to the seat were new and surprisingly a back up cam. The employees were great and gave wonderful customer service. I epically like to thank Dawn for being very understanding when I was running 15 mins late to pick up the truck. Thank you to the Chicopee U-Haul team!”
Open 24 hours
499 Montgomery St, Chicopee
Truck Rentals
“The three gentlemen that we're working in that office that day on Memorial Drive. Went above and beyond to help me out to get me a storage unit. The three gentlemen working in the office that day are excellent workers I want you to know that you hired really good workers and young men. If there was an award I would love to give them a recognition for outstanding teamwork going above and beyond for the customer and caring for the customers needs.”
“Picked up and returned a U-Haul truck here for an in-town move last week, and the person who works here was amazingly kind and helpful. They went above and beyond for us -- amazing customer service!!! It was the best part of our move!”
“It was the beginning of my day, I stopped in for a brake light that wasn't working and they took the time to diagnose the issue and do some rewiring to fix it.”
“My experience was great, I couldn't have asked for more. Danny was understanding and very helpful! The truck was in great shape. I would recommend this location to a friend.”
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“Best U-Haul place I have ever been to I believe this place is better than West Springfield Union Street and Boston road and all the other places Bernie Ave Street is number one# the guys who work or running the place they are all awesome best place ever”