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“Required notary services immediately for some documents that needed to go out ASAP, came here and was in and out within 10 minutes, they also shipped the documents for me via FedEx with a prepaid label. Great and friendly service I will definitely come back.”
“I had an excellent experience with the UPS location in Northampton. The staff was incredibly friendly, professional, and efficient. They went out of their way to answer all my questions and made sure my package was handled with care. The process was quick and stress-free, even during a busy time. It’s clear they really care about customer service and doing their job right. I highly recommend this location to anyone needing reliable shipping or support—definitely a five-star experience!”
“I live in an apartment building and we have mailboxes for each apartment. When we get a package, the mail person puts a key in our mailbox. I get informed delivery and it said that my package was delivered in at mailbox.
My key was not in my mailbox and I was a little confused, but it was not there. I called up the post office in Northampton and spoke to a very pleasant postal worker. The postal worker reached out to the letter carrier and they returned to my apartment complex within an hour to give me the key in my box. I think that the United States Postal Service went above and beyond, and I could not be happier with their service. Thank you very much USPS.”
“This is a nice little convenient post office and the woman postal worker who is usually the only one there is a very nice considerate and helpful, I try to go there instead of the main post office on main Street because I don't have to wait forever to get waited on even though she is one person she's very efficient and very likable”
“Miss Sheila Is awesome she does a great job and has for many years everything always on point helps wherever she can for her patrons and has a great attitude as well”
“I just love this location. Beautiful old building, always immaculate, and Kathy keeps the place running smoothly, especially when it gets busy.
Other Western Mass post offices (that I won't name here!) are eager to close the door in your face at a few minutes before closing time, but downtown Holyoke tries to take care of every customer in line, with patience and kindness.”
“I never write reviews but I literally travel almost 20min from my house to this post office even though I have a post office 1 min from my home just because the staff here is amazing!! Love to come here, they make everything a breeze!”
“Best Post Office in Holyoke!! The staff is nothing but kind and helpful! Best in the area! I dislike going to any of the other ones nearby! They will ALWAYS get my business! Love you guys!”
“I have been going to UPS for years.
Hands down the best!!
Amazing customer service always!!!
Happy efficient respectful fun staff!!
I have shipped some CRAZY fragile things( including tall glass Xmas trees ) and never once has anything been damaged .
Being a business owner myself I have high expectations and they exceed them every time!!
They are truly exceptional professionals who always are happy to help me!
Thank you to all of you!!!
I so appreciate you taking such great care of me!!”
8:30AM - 12:30PM
191 Northampton Street, Easthampton
Shipping Centers
“I recently had to send a package internationally and, honestly, I was a bit unsure after reading some of the older reviews. But I’m so glad I went anyway — my experience couldn’t have been better! Keegan at the counter was friendly, patient, and genuinely helpful. He took the time to walk me through the best shipping options, answered all my questions, and made the whole process easy and stress-free.
But I have to say — even more credit goes to my regular mail carrier from this same post office. Tyler is always on time, polite, and clearly the kind of worker, who adds more to the job than the job adding to them. Rain or shine, he delivers with consistency and care. His reliability and professionalism really stand out and deserve recognition just as much as the great service I received in person.
Huge thanks to Tyler and Keegan — it’s people like this who make everyday interactions a pleasure.”
“Excellent service! The employees are always kind, professional, and patient. They make every visit quick and easy. It’s always a positive experience coming here.”
9:30AM - 12PM
123 Main Street, Florence
Shipping Centers
“If stamp collecting is your thing, than this is the post office for you! They have an excellent selection of current stamps, and a decent group of slightly older stamps. If you're looking for a specific newly released stamp, and other area post offices are already out of it, try the Florence Post Office.”
“I recently visited FedEx Office and had a great experience thanks to Santino. He was extremely helpful, patient, and professional throughout the entire process. I’ve visited this location before and honestly didn’t receive the same level of customer service from other employees, but Santino truly stood out. He went above and beyond to help me and made everything smooth and easy. Excellent customer service like this deserves recognition. Thank you, Santino!”
“Super quick and friendly service! I was in and out with an oil change in no time, and the staff really took the time to explain everything. Definitely planning to come back for my next maintenance!”
“Busy place. Almost always a line.
I wish they would give the people getting passports clear instructions that they can walk away with, fill out the form, then come back to the counter instead of standing there clogging up the line and every time I hear the same thing “you have to fill everything out, yup you need to fill that out too” idk how a stranger needs to assist you in writing your personal information, it shouldn’t be that difficult. Otherwise the line seems to move quickly.”
“I got here at 9:07 am, unloaded a heavy box which took me about 1.5 minutes. Went inside and literally had the receipt for tracking in my hands and back in my car by 9:10 am. Super quick service and the employee was nice and helpful.”
“The USPS Post Office in Springfield is reliable and convenient. The staff were helpful and cooperative with all my mailing needs. They offer all postal services including stamps, package shipping, certified mail, and PO Box facilities. The post office is clean, well-organized, and service was prompt. Parking was easy and it’s centrally located. Great for handling both personal and business mail. If you need dependable postal service in Springfield, this location delivers.”
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“whoever helped me today around 6:33 pm deserves a shoutout. i accidentally bought the wrong ink cartridge and he was so kind and understanding he made the whole return process really easy!
i didn’t catch his name but he had amazing customer service and was genuinely kind. i just wanted to say thank you and i hope he gets the recognition he deserves!”