{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“Always a great experience and interactions from the Manager, Assistant Manager, and the Tellers. I'm very happy that I switched my banking here to Westfield Bank.The other bank I was a member of for over 20 years couldn't care less and had horrible customer service and interactions.Thank you again Jill and everyone here at the Southwick, MA branch location.”
“The staff at the Granby branch of Windsor Federal Bank has once again earned 5 stars, plus 1, making it 6. I'm completely satisfied with the entire staff, from teller to top management, as well as with all the services available to you and me. Kudos!”
“I had to open 2 campaign accounts and I chose Northwest Community Bank because of their donations to our local food pantry. Support the businesses that support your town. I had an AMAZING experience dealing with Alison Roy. She made the process simple and quick. She has ALWAYS gotten back to me with the answers to my questions so quickly. I cannot recommend Northwest and Alison more. Check them out folks!!! I came in once and Alison was away and Andrew St. Onge the Manager helped me and again, what a fantastic experience!”
“I had a wonderful experience at this bank! The staff was incredibly friendly and took the time to answer all my questions. Plus, the atmosphere is welcoming and comfortable, making banking much less stressful.”
“The Crew at the Suffield branch goes above and beyond for all of our business needs! I’m always greeted with a hello and have a good day. Highly recommend this bank and location.”
9AM - 4PM
10 Broad St, Westfield
Banks
“I go here at least once a week. I've never had a problem. Jeff always goes out of his way to help me and my friends whenever needed. Their mobile app works very well for me and I'm able to transfer my money in just a few minutes. I recommend KeyBank to anyone looking for anyone looking for a great bank!”
“These people are the nicest sweetest people you'd ever want to meet, this is the reason I give them a 5. I'm good with all the bank services except for the 37 dollar fee for an overdraft if you don't have the protection and there are good reasons not to have it..other than that..the people alone are worth it! In a world where customer service is severely lacking they make up for it!!”
8AM - 6PM
560 E Main St, Westfield
Banks
“I had a great experience at Westfield Bank thanks to Blake Harpole my business specialist. He went above and beyond helping me get everything set up and made the whole process easy and stress-free. Super knowledgeable, patient, and genuinely cared about making sure everything was right for me. If you go in, definitely ask for Blake — you’ll be in good hands.”
“I've had the nicest people help me the two times I've been to this branch. Zahida gave me great options on savings accounts that best suited my needs and very personable. It's a little further away, but worth the drive if I need to go to a branch”
“This credit union is highly recommended. Amazing staff, low rates, great offers, strong sense of community and support. Customer service is above and beyond. They are straightforward, very friendly, and that's definitely the go-to credit union to help when looking for options for your fiscal needs. Their processes are prompt, no surprise fees, everything is very straightforward and streamlined. I'm a happy member and a happy customer.”
9AM - 5PM
60 Main St, Westfield
Banks
“I had a great experience with this bank. They were super helpful in opening my new business account and sorting out credit cards, especially Assistant Manager Tyler M. Souders. He guided me through all the steps and answered all relevant questions.Great bank. Great people.”
“Westfield Bank branch on Southampton Road is close to me and I'm so happy. The people who serve us are very helpful, smiley, and always welcome you when you walk in. Never rushed when doing business. Recently, I had a young man, Jason, who went above and beyond to handle my affairs. I always leave Westfield Bank satisfied and with a lollipop 🍭 😊”
“This place has amazing customer service! So much so that...
I moved south 10 years ago and STILL have them as my only financial institution. Going on 40 years now!! A lot of people don't know that if you move out of CT, you can still use the co op system they have set up... ASK THEM ABOUT IT!! For the love of GOD, do not deal with those big banks.. ugg”
“Amazing people great customer skills, there are people person, and the most wonderful person is Lisa. She help me with everything that I need direct me in the right direction. ???”
9AM - 5PM
191 Ella Grasso Turnpike, Windsor Locks
Banks
“A woman named Celeste helped me yesterday morning and she was just lovely. I had a huge problem in that all my money was gone, stolen thru my debit card by what appears to be an online gambling ring. Celeste was really nice, comforting, helpful, calming and just quite wonderful all around. She helped keep me grounded in what was quite a stressful situation for me.
I will say that the process for fixing the issue, seemed to be quite cumbersome. Now it seems to me that she took all the info out of the computer, printed it onto separate pieces of paper that I had to sign individually. I had 94 transactions. That equated to 188 pieces of paper which then had to scanned back into the computer. It took 2.5 hrs to get thru all of that. 2.5 of me missing work and not making money in the midst of having lost everything. Compounded by the fact that there are no bathrooms for customers in the CU!! I feel as though the whole thing could have been put in an email, printed and signed if they needed a wet signature. I don’t know why they needed my signature 94 times when it seems they could have put 94 transactions on 1-3 pieces of paper and have me sign at the bottom. That would have taken 5-15 minutes. Common sense seems to have been lost in this process.
Shout out one more time to Celeste. Thank you for your kindness! You get 10 stars!!”
“Nothing but fantastic customer service from this branch. Patrick is phenomenal! Always going above and beyond to meet AND exceed the customers' needs. Whenever I have an issue, I can always count on him to get the job done right.”
9AM - 4PM
85 Broad St, Westfield
Banks
“I work with Denise 99% of the time I've come into the bank surprisingly it seems as though she never stops working and is always there and kind each time I'm there, very patient, extremely nice to me no matter what I look like or how I'm feeling or what I say to her she handles everything so well! And I love the woman who really runs the bank 100%, she's there in an office and she's very awesome to work with and talk to she's great I don't know her name sadly but she runs the bank or manages I do really appreciate her kindness she always gives me and all the work they put into accommodate me if I'm ever in any kind of a jam. This is a great bank and it's because of the management and I just deal with Denise and walk out quickly. So thank you to Denise she's amazing and the manager is just the tops she's the best!”
8:30AM - 4PM
281 E Main St, Westfield
Banks
“May I just stop you in your tracks for barely two minutes . This Bank is made up off of the amazing people they have working there . Irene and Taylor honestly the whole staff is just riveting , helpful and funny and you can naturally gravitate to there kindness .i love going to the bank because Everytime I call or go in I am helped fast and efficiently leaving me in a better mood then I came. In addition, if they don’t have the information you need they always find it same time from a peer or make a few quick calls to get it for you . Even things that aren’t bank related like I’m new into the vegan/vegetarian world and I swear I had so many great suggestions and helpful connections with store to go to for the best products that I can’t express how speechless I am .”
“Great banks good rates fast service was a vey easy application. Process a good bank to help get out of credit card debt with a low interest rate loans . Thank you!”
“Went into this branch for the first time and the Manager Jason was so professional and knowledgeable. I was stressed out and Jason was able to calm me down and address all my needs. Looking forward to do all my banking needs with Jason and his team.”
“Been a member for 20 years. Love the friendly people of the Agawam Branch. I moved an hour away to CT and still continue to do my banking with Freedom Credit Union and always visit the Agawam branch when necessary.”
9AM - 4PM
31 Court St, Westfield
Banks
“I have ALWAYS received excellent customer service at the Court Street branch for nearly 25+ years. I am not sure what could have happened for those people who have given one star rating. I am giving six stars out of five :)”
“Angela has always gone above and beyond to help me. Vinnie also has been a great help. They are personable and always willing to go the extra mile to help. Keep up the good work!”
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
“Great customer service at this bank, even over the phone and via snail mail. My parents were long time customers at this Berkshire Bank, with three accounts and many many transactions (the old fashioned kind - weekly cashing of checks at the drive through window). They both died at the end of 2019 and I, their daughter and estates' Personal Representative, have been working with Asst Manager, Giovanni Allsop to close out three accounts, and move those moneys to new trust and estate accounts nearer to my home. Giovanni and I worked out a plan to close out these accounts and transfer the moneys, some of it via check, and some via wire transfer. He helped me think through all the documentation and steps required, and then was gracious about executing everything promptly. I even received a phone call from April who was executing the wire transfer just to make sure everything on the application was correct. I checked this morning and everything went through perfectly! Terrific personal customer service which doesn't exist in the local bank where I live!”