The CVS in Southwick, MA, has received mixed reviews from customers. Many praise the pharmacy staff for their professionalism, friendliness, and knowledge, highlighting their exceptional customer service. One customer expressed deep appreciation for the team, stating they have not encountered such helpful staff at other CVS locations. Cleanliness and organization of the store also received positive mentions. However, some customers experienced frustrations with the company's automated phone system, which made it challenging to reach a human representative for urgent issues, particularly regarding prescription information. Concerns about inaccurate doctor information have also been raised, leading to dissatisfaction for those needing reliable pharmacy services. Despite these drawbacks, the overall sentiment reflects a strong appreciation for the staff’s efforts and the store's cleanliness, with some customers leaving feeling very satisfied after positive interactions.
I don't know how this CVS could possibly be better! Staff remembers you, greetings as you pass front checkout, easy to find someone when needed. The Pharmacy reminds me of a neighborhood drug store that not only fills your Rx but provides real customer service.
October 2025
Southwick CVS is always a friendly errands you're greeted when you walk in and are treated with kindness and they take the time to help you figure out your coupons when you're checking out. Gotta give props to Mike. He goes above and beyond.
August 2024
The associates at both the counter and at the pharmacy are always helpful and courteous.
