CVS, a brand-new store located in Spencer, MA, has received mixed reviews from its customers. The store is described as clean, well-marked, and maintained, with a knowledgeable and helpful staff. The pharmacy, in particular, has received praise, with one customer commending the employee who administered their young daughter's COVID-19 vaccine. However, the store has also faced some challenges. The entry and exit areas are reported to be tight, with the same area used for both. The signage can be confusing, especially when it intertwines with the drive-through pickup. Additionally, the aisles are narrow, making it difficult to navigate with a shopping cart. The self-checkout registers have also been a source of frustration for some customers, as they often experience issues, and employees are unable to provide a clear explanation. Customers have also noted that the store seems understaffed at times, leading to longer wait times for assistance. Despite these challenges, one customer highlighted the exceptional service they received from a staff member named Jessica, who was understanding and provided great advice when the customer needed help with their anemic medication. Overall, the CVS store in Spencer, MA, offers a mixed experience, with a clean and well-maintained facility, a knowledgeable staff, and a convenient pharmacy, but also some logistical and staffing challenges that impact the customer experience.
There is a co worker name Jessica she's amazing when I need help with my anemic med she was understanding and amazing gave me great advice thank you Jessica so much
March 2024
Brand new store, only down side is the entry/exit is tight, both use the same area on rt 31 south, area on rt 9 is enter only. Confusing signage when it intertwines with their drive through pickup.
December 2023
Something as simple as transferring prescriptions that have been in place for over a year should NOT be this difficult…. I had to walk the pharmacy tech through how to bill for it….she was nice at least
