Cricket Wireless Authorized Retailer offers flexible cell phone plans, including unlimited talk, text, and data, with no annual contract required. Customers can visit their Springfield and Sumner street stores for assistance. The staff, especially employees like Jerry and Brian, are highly praised for their excellent customer service. They are helpful, knowledgeable, and patient, making complex processes like transferring from another provider or setting up services much easier. Many reviews highlight the employees' willingness to go above and beyond, explaining details clearly and ensuring customers understand their options. Jerry, in particular, is recognized for his outstanding assistance, patience, and the ability to handle multiple customers with care. Customers appreciate how quickly and smoothly they can get their devices set up and transferred, often in around 20 minutes. The staff’s friendliness and professionalism leave a strong positive impression, making the store a recommended place for both new and existing Cricket customers. Overall, Cricket Wireless Authorized Retailer is known for providing tremendous service with helpful employees who genuinely care about customer needs.
Brian needs to get a raise great guy very knowledgeable
September 2024
Jerry was hugely helpful in resolving some issues with my Cricket account! He was polite, professional, knowledgeable and funny. Highly recommend!
August 2024
Thank you Brian for your kindness in helping me, it was cricket from the main st Springfield, they charged me $20 to do an eSIM swap, it helped me a lot through customer service in the store, I appreciate it, tremendous service, now advance for sumner, I'm coming 100%