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January 2024 by Liya Stepchuk
Made an oil change appointment for 8:30am. I was told I had to wait for the mechanics to come in which would only take a few minutes. I wait for two hours and no update or change. Instead workers have a snowball fight inside the shop. Extremely disappointed with professionalism and work ethics here. Do not recommend if you expect an oil change to be done in a timely manner. And when asked for time update, worker just points and says they’re working on it. Rude and not helpful.
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January 2024 by Rey Ortiz
They did diagnostic on my car they said i need 3 different parts which ran about 4500 so i had an inspector go out to check come to find out out of the 3 parts i only needed 1 which it was a couple hundred bucks.. Big difference, then when confronted about it they got all defensive and hanged up in my face. People if u dont really check whats going on with ur car they will hey over on u. Who knows how many people they did it to already Never again would i do business with them. When i finally got my car i ened up with a check engine light on when the only thing they were doing was suspension work then as im driving taking a right big hard scrap noise underneath. Its just so much problem with this company i could write a whole essay. Corporate said they going to reach out to me and haven’t heard a thing its been a whole week… HORRIBLE!!!!
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January 2024 by Arthur Jones
Great service ?? from this location. Thank you to Joseph & staff. I highly recommend this Pep Boys to all.
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January 2024 by Terry Sweeney
Horrible experience took 3 weeks & $4,400. promises made and never kept.
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January 2024 by Drake Da'Don
They were professional, fast and provided quality service.
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January 2024 by gary malanson
Darlene the manager was simply awesome. She kept to her word for price and all the guys did a great job. Love this place the boys and girl will always help you out ...
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January 2024 by John Quinn
I made an appointment at the Springfield Mass. Pep Boys to have a brake light bulb replaced.When I got to the service center the garage manager quoted me $33.00. Ok! He took the keys and said it would be a little while before he could get me in. I asked how much a little time would be and he said an hour or so.I asked him what was the purpose of making an appointment and he replied appointments don't mean anything it just puts my information into the system.I took the keys back ,went home and made an appointment at Midas for the next day I was in an out in 10 minutes for $22.00.
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January 2024 by Christina Nomakeo
The guys were awesome, they were efficient and quick. I'd go again.
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January 2024 by Prospers
I recommend this place to fix your car especially if you have to deal with extended warranty with your car. Joe and Danielle are very professional and patient in dealing with the claims and concerns. They tried their best to help my claims to go through. But please also be aware because the claiming process is often not easy so customers need to be patient too. I am glad that 80% of my claims went through and in general they are fast and quick in fixing cars. Thanks also to Christopher for his patience in repairing the control arms and mounts for my car. And thanks Jon for explaining the situation of my exhaust, I highly appreciate that. Thank you for being honest and professional.
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December 2023 by Emily Stickles
I got a flat tire 300 miles from home. These guys were very accommodating and got me back on the road fast. Highly recommend.
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December 2023 by Justen West
got 4 new tires installed. came out with all 4 rims scratched from the tire machine all the way around the rim.
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December 2023 by scott duquette
Great Black Friday deals on tires. Buy 2 get 2 saved me quite a bit of money. Easily able to find an appointment online and get in and out or their shop as expected.
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December 2023 by ivor santos
Yes about three months ago I went there to get a synthetic oil change I never had a lifter tic before then now I have a tick after the synthetic oil change I am not happy
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December 2023 by H L
NEVER AGAIN. I just went in for my 9am oil change appointment and as soon as I walked in the guy at the desk had a crazy attitude. I told him I had an appointment at 9, he said ‘It’s gonna be awhile’. I asked why and he goes ‘there’s 3 cars ahead of you from 8am’ with a condescending tone. Frustrated, I said ‘what’s the point of the appointment’ and he gave me even more attitude saying he only had 1 guy working, talking slowly as if I was stupid and didn’t understand him (giving off major sexist vibes because I’m a woman at a repair shop and surely I don’t know what I’m talking about). Meanwhile him and another guy were just standing there making conversation when I walked in. I ended up just walking out because that interaction was absolutely ridiculous. That guy shouldn’t be at the front dealing with customers if he has 0 customer service skills or common decency. I’ve been coming to this pep boys for 10 years, but don’t worry I’ll take my money elsewhere to save this guys fragile ego.
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December 2023 by Richard Noble
I was treated well at Pep Boys. They got me in and out in good time. Thank you to the supportive and kind staff.