Pep Boys is a trusted auto service and tire shop located at 1177 Boston Rd, Springfield, MA. Customers appreciate the professional and helpful staff, particularly a service advisor who answers questions and provides guidance. The shop offers a range of services, including tire installation, repair, and replacement, with many experiencing quick turnaround times. While some reviews mention longer wait times for tire appointments, overall, customers are satisfied with the quality of service and competitive pricing. Pep Boys also assists with various auto repairs and maintenance, ensuring a reliable experience for both regular and new customers. They have a positive reputation for handling emergencies, such as helping customers quickly when tire issues arise. With over 100 years of experience, Pep Boys remains a dependable choice for car, truck, and SUV needs.
Amazing experience and great service!!! Will be back.
February 2026
Vic has excellent customer service and is very knowledgeable about my vehicle issues. He went above and beyond to help me, even when his shift had ended, to check my engine code.
February 2026
Went for a tire change, they were quick and Joe was respectful. Really good customer service.
