The Sheraton Springfield Monarch Place Hotel offers a great location with easy access to downtown attractions, shopping, and the Riverwalk, making it a walkable and ADA-friendly destination with diverse dining options nearby. The hotel features spacious rooms, nice river views, and a convenient parking lot, though parking is charged. The breakfast buffet on Sundays received positive comments. However, experiences with customer service varied; some staff members were praised for their friendliness, while others were described as rude. The hotel’s amenities, like the club level, were disappointing for some guests, as perks such as appetizers and special offers were not provided on weekends, which was a letdown. Additionally, delays at check-in, with rooms not ready despite reservations, and some issues with the air conditioning and elevator buttons, affected overall satisfaction. Despite these concerns, many found the location and accessibility appealing and would consider staying again.
Great visit for FADS Comp Feb 26-28, 2026. Staff were all pleasant & helpful, especially Rick in Engineering who promptly fixed the big window shade in our room. 👏 I still love the gorgeous light fixtures in the lobby.
March 2026
Very convenient to Mass Mutual Center. Wonderful staff. Like family to us!
February 2026
Great location and very close to the massmutual center. Rooms are comfy and clean. The service is great! Convenient parking!
