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“I came here to obtain a PCR test for travel and had a really pleasant experience. The woman who answered the phone most times (I believe her name was Ellen?) was so helpful and kind. The testing itself was seamless and I had my results within two hours or so. If I need to travel again I’ll most certainly be coming back.”
8AM - 12:30PM 1 - 4:30PM
95 Chapel St G5, Norwood
Medical Labs
“Great Quest location, the woman who works here is very nice and good at drawing blood, even for small hard-to-find veins. You can make an appt or do a walk-in, just register with the tablet in the office. For walk-ins there's an option to wait in your car or the lobby and get a text when it's your time for the appt which is a good feature.”
“The phlebotomists were wonderful! Professional and very skilled at painless needle pricks. I don't know if I'd visit this location again as the waiting room was filled with people waiting for drug tests and I felt very uncomfortable.”
“Had several appointments at the Pearl St location late 2025/ early 2026…
each one proved convenient and timely with proficient staff. Nice user friendly app for booking appt.s too but self check in was less than 2 min. if you have your cards ready.
Didn’t encounter a busy waiting room yet but they seemed to keep it moving with who was there.
Physical back offices/rooms environment need significant attention aka UPDATES/RENOVATIONS!!!”
“My mom recently visited Quest Diagnostics for some testing, and she had a really positive experience. Jorge, who assisted her, was incredibly kind, patient, and helpful throughout the process. He made sure she felt comfortable and clearly explained everything. It’s not always easy going in for medical tests, but Jorge’s professionalism and compassion truly stood out. My mom left feeling cared for and appreciated, thank you for the great service!”
“I rely on Quest Diagnostics in Braintree for my lab work. Yesterday I had a phlebotomist new to me. Katherine made the entire visit comfortable. Her phlebotomy skills are excellent. She is patient, kind, and respectful.”
8AM - 12:30PM 1 - 2:30PM
886 Washington St Suite 2A, Norwood
Medical Labs
“It depends on what location you go to. Some locations are very accommodating, I'm a fainter. Others rush you through and don't seem to care about the people they are serving.”
“Getting there was extremely easy, I was about 15 minutes late and the system gave me the option to reschedule my appointment for an hour later. I decided to wait in the waiting room and then the location was not very busy so the nurses performed the procedure well before I expected to wait. The place is very clean, organized and welcoming. Excellent customer service. My only complaint is that my Verizon internet service had connection issues inside the location.”
8AM - 5PM
1690 Crown Colony Dr, Quincy
Medical Labs
“I’ve seen 3 different doctors here over for the past 10 years and they’ve all been exceptional including their entire care team and staff.Dr. Diaz, Dr. Lee, and Dr. Driscoll as well as all the front desk staff and their lab staff have been amazingly kind and helpful and take their time to explain things to make sure you understand and I was also pleasantly surprised with their follow up calls to explain lab results that were taken elsewhere.Nothing but good things to say.”
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“Glad I made the decision to drive further (from Weymouth) for a better-rated Quest lab. Check-in on the kiosk was quick and easy. Most importantly, the staff was friendly and helpful.
I wanted to get a blood type test in addition to my provider-ordered urine test, and Luz was helpful in directing me to the website for purchase.
The blood draw was successful on the first attempt and relatively painless. (I am still scarred from a previous bad blood draw experience when I lived out of state.) She was thorough and even noticed that I was bleeding through my gauze before I even took note and kindly gave me a second one.
Don't let the dingy, low-lighting of the waiting room deter you; this was a great lab experience.”